McDonald’s new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts, we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.

Leading this revolution is McDonald’s Global Technology organization made up of intrapreneurs who get to build really cool tech with scary smart people using the latest innovations like AI, IOT, and edge computing. We do this working along diverse, global teams who are always hungry for a challenge. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McDonald’s restaurant.

As we have matured as an engineering organization and seen the demands for technology grow exponentially, we’re gearing up to deliver on the next set of opportunities for the business. We are building up an engineering team in house accountable for our strategic products. We’ll have diverse squads made up of engineers with traditional and specialized skillsets, both from internal engineers coupled with our partners, to help us flex with demand and solve technology innovation challenges done at an incredible scale.

Check out the Global Technology Technical Blog to learn how technology is directly enabling the Accelerating the Arches strategy.

As McDonald’s continues to innovate and disrupt the restaurant industry, we are looking to add an experienced Disaster Recovery Senior Technical Product Manager who will coordinate the strategy, planning, governance, and execution of Disaster Recovery and Business Continuity across McDonald’s technology landscape, acting as a champion focused on continued business operations in the event of a disruption.

In this role, you will partner with the McDonald’s Business, Providers, and Infrastructure teams to:

• Identify critical business processes and the impact of their interruption
• Develop technology resilience plans to ensure the availability of critical services & applications
• Formulate and implement strategies to minimize the impact (i.e., productivity, revenue, financial performance, image) and recover critical and vital business functions; and
• Administer an exercise and maintenance program to ensure the viability of the plans

This position will be based out of our headquarters in Chicago. On-site availability is a must.

We are looking for someone passionate about the following:

• Working with people across a global organization
• Aligning Business Continuity & Disaster Recovery capabilities with business priorities
• Driving Standardization and Innovation linked to business benefits
• Interacting with and influencing our Business & Technology Partners
• Serving as a Business & Technology Resilience expert

Job Responsibilities:

• Plans and leads execution of annual Business Continuity exercises to test redundancy and failover capabilities of critical infrastructure to recover critical business processes during a disaster speedily
• Coordinates the collection and annual maintenance of Disaster Recovery & Business Continuity plans
• Assists in the development of critical internal and external reporting metrics for the Business Continuity Management Program that provides clear visibility into McDonald’s Business Continuity readiness posture
• Assists in the development of schedules and materials for the Business Continuity training and awareness activities to ensure that Business Continuity teams are trained and proficient in implementing the Business Continuity plans
• Partners with a global team of skilled professionals to ensure McDonald’s recovery strategies & capabilities support our Business Continuity readiness framework
• Maintain the plan for accuracy to reflect changes to Business & Infrastructure
• Works closely with the Information Security Team and IT Operations team members to determine gaps and establish strategies for risk mitigation
• Implements and maintains processes and best practices to safeguard McDonald’s mission-critical applications, infrastructure, and data
• Communicates and escalates risks to business stakeholders for remediation or acceptance
• Ensures new systems meet resiliency requirements as prescribed by the assigned criticality. Ensure adherence to policies and standards as they pertain to the McDonald’s Business Continuity Management Program

• Bachelor’s Degree or an equivalent combination of education, training, and work experience
• 5+ years of hands-on experience managing an Information Technology Disaster Recovery program for a large-scale eCommerce, airline, or banking company
• 5+ years of experience in Information Technology – Knowledge of Backups and Storage, Linux/Unix/Windows Systems, and Virtualization technologies
• 5+ years of experience facilitating group discussions, training/awareness meetings, and exercise scenarios
• Must have practical knowledge of using Excel for Data Analysis, PowerPoint for Infographics, and SharePoint for Collaboration
• Ability to conduct research into issues, evaluate solutions and translate findings into roadmaps and leadership presentation
• Detail oriented with excellent analytical, technical, and problem-solving skills
• Ability to understand business challenges, drive process improvements and translate into solutions
• Superb communication, presentation, and interpersonal skills with the ability to convey complex ideas in easy-to-understand business-friendly language

Desired Skills

• Industry-recognized certification in Business Continuity Management Program or Information Security is desirable
• Familiarity with public cloud environments
• Experience in a retail environment with global offices, data centers, and cloud environments
• Motivation to use initiative to make an immediate impact in a fast-paced and dynamic environment
• A strong team player with a willingness to learn, engage and build relationships with both internal colleagues and external partners
• Self-starter with the ability to prioritize tasks to meet project/global program requirements
• Knowledge of industry best practices and standards

McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact [email protected]

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.