McDonald’s, We aim to make every moment count. We’re proud of the way we’re creating an experience to remember; reaching customers wherever they are and innovating new tastes and choices, while staying true to customer favourites. Fondly known as “Maccas”, in Australia we serve over 1.8 million customers per day and are famous in the global McDonald’s world for creating the world’s first McCafé

What is the purpose of this role?

The key objectives of this role are to:

• Unleash the “power of people” as a competitive differentiator by driving a best-in-class employment experience for Crew and Managers in McDonald’s restaurants with the aim of improving engagement and customer service.
• To create and implement employment and engagement programs that promote McDonald’s as a gold standard employer in the community, for example – pathways for unemployed youth, diversity programs.
• Take a leading role in the continued improvement of restaurant people practices, improving the supporting technology and policy infrastructure to ensure that McDonald’s remains a best-practice employer.
• Provide valuable people insights, to enable strategic people planning and business decision making.

What will my key accountabilities be?

Employer Reputation:

• Work with the People Leadership Team to develop a People Brand Strategy to showcase McDonald’s EVP both internally and externally.
• Develop and manage activities, publications and events to amplify and publicise McDonald’s EVP both internally, externally and with KOLs.
• Function as the liaison with the National Marketing Team, Digital Team and Corporate Relations Team in the development and execution of any people brand related marketing or advertising.
• Plan and execute employment initiatives and campaigns that position McDonald’s as an employer of choice in the Australian employment marketplace, in collaboration with McDonald’s Marketing and Corporate Communications teams.
• Work closely with the Chief People Officer and National Employee Relations Manager on identifying and actioning opportunities to continuously improve McDonald’s people practices and supporting technology and systems, to ensure McDonald’s maintains our pole position as a best-in-class employer.
• Partner with stakeholders to deliver employment programs that align with our corporate values and harness McDonald’s scale for good.
• Work with McDonald’s People Team, Legal Team and Operations Teams to develop and share best practices across national operations and with our Licensees. Play a role in educating and supporting Operations and Licensees with people brand opportunities to support people across the full employee lifecycle.
• Interact with the Global Centre of Excellence team to share knowledge on employment brand protection, and identify and share examples of best practice in employer reputation that the Global system might wish to scale.

Employee Engagement and Recognition:

• Manage employee engagement data collections/survey and ensure the business has actionable insight to understand the drivers of engagement/sentiment, and also the performance of the business in relation to campaigns and programs.
• Own, manage and implement programs focused on improving employee engagement in our restaurants.
• Consult with Operations and Licensees regarding employee engagement and employer branding initiatives to improve engagement and overall brand reputation.
• Plan and execute employee engagement and recognition programs.
• Educate and support Operations and Licensees to drive engagement and employee recognition.

People Practices:

• Own the technology and policy infrastructure that supports McDonald’s people, seeking continuous improvement for efficiency and business and legislative alignment. Continually seek out improved ways to operate. 

People Insights:

• Conduct and maintain essential data collection on hiring, exits, turnover etc. and create required regular reporting both locally and Globally.
• Utilise a variety of data to develop insights and produce recommendations to the business for improvements in process, systems or training. – engagement, retention, people brand etc
• Manage confidential employee input channels, including but not limited to: engagement surveys (above), entry and exit surveys.

People Projects:

• Take on additional projects or responsibilities as directed by the People Leadership Team.
• Create, own and implement people projects that support the business to drive simplification, hospitality and best in class people practices.
• Lead and drive the change management process for people projects to shift culture, behaviours, processes and decisions to cater for business transformation.
• Participate in Cross Functional Teams (CFTs) representing People & Culture where needed.

Your Background

Essential technical and behavioural skills

• An exceptional influencer, able to work with others to shape business outcomes and company culture.
• Someone who challenges the status quo, and is always looking for ways to do things more effectively and efficiently.
• Project and Change Management skills.
• A strategic thinker who sees the big picture.
• An effective coach, skilled at diagnosing gaps and supporting individuals to improve and grow.
• Self-motivated and proactive, takes the initiative to pre-empt problems.
• Organised, methodical and able to effectively manage and prioritise multiple complex matters at once.
• Great at building strong interpersonal relationships with co-workers, stakeholders and third parties.
• A clear and concise communicator, able to help all stakeholders understand important information.
• A skilled writer, able to elegantly author a range of documents and publications for a variety of purposes and audiences.
• A confident presenter who can engage and influence small and large audiences.
• Ethical and responsible, understands and adheres to McDonald’s Standards of Business Conduct always.

Why choose us?

Employer of choice winner for the past three years, McDonald’s Australia is defined by its culture. Our culture is an expression of why and how we do things around here. It influences the way we interact with each other, and how we interact with our customers, franchisees and suppliers. It is our purpose to feed and foster the community; and our mission is making delicious, feel-good moments easy for everyone.

Not only do we offer flexible working arrangements, a bonus week of annual leave and a market leading incentive scheme; but we provide an opportunity to work alongside other passionate and talented people every single day.

Join our team!

So if you are eager to jump into a new position within the People team and market leading brand, then APPLY today.