CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Key Responsibilities

Anaplan Platform Support & Operations

• Provide Level 2 and Level 3 support for enterprise Anaplan applications and planning processes.
• Monitor platform health, application performance, scheduled jobs, integrations, and business-critical processes.
• Execute operational activities supporting month-end, quarter-end, forecast, and planning cycles.
• Investigate and resolve production incidents, support tickets, and user-reported issues.
• Perform application health checks and proactively identify risks impacting business operations.
• Ensure platform stability, reliability, and operational excellence.
• Participate in on-call or business-critical support activities as required.

Integration Monitoring & Data Operations

• Monitor and support Anaplan integrations and automated data pipelines.
• Troubleshoot data load failures, integration errors, reconciliation issues, and process exceptions.
• Partner closely with Data Engineering, Integration, and Analytics teams to investigate and resolve data-related incidents.
• Validate inbound and outbound data flows between Anaplan and enterprise systems.
• Support operational activities involving:
  • CloudWorks
  • Anaplan Data Orchestrator (ADO)
  • Anaplan Connect
  • APIs
  • Informatica
  • HyperConnect
  • Middleware and integration platforms
• Assist in root cause analysis and resolution of recurring integration failures.
• Coordinate integration deployments and testing activities.
• Assist in maintaining integration documentation and operational runbooks.
• Support API-based integrations and troubleshooting connector-related issues working with product vendors as applicable.

User Access & Platform Administration

• Manage user provisioning, de-provisioning, and security administration.
• Maintain role-based access controls and selective access configurations.
• Support user audits and governance activities.
• Process access requests and ensure compliance with enterprise security policies.
• Assist with tenant administration and platform configuration activities.

Break Fixes & Minor Enhancements

• Implement approved break fixes and production defect resolutions.
• Perform minor model enhancements, configuration changes, and maintenance activities.
• Update:
  • Modules
  • Dashboards
  • UX Pages
  • Actions
  • Imports
  • Processes
  • Reports
• Support testing, validation, and deployment of small enhancements.
• Participate in User Acceptance Testing (UAT) and production releases.

Model Building & Continuous Improvement

• Support development and enhancement of Anaplan models following PLANS and DISCO best practices.
• Assist Solution Architects and Lead Model Builders with implementation activities.
• Recommend opportunities for process optimization and model performance improvements.
• Contribute to model documentation, technical specifications, and knowledge repositories.
• Continuously improve support processes, operational procedures, and platform efficiency.

AI & Productivity Enablement

• Demonstrate an AI-first mindset when performing daily operational and development activities.
• Utilize AI tools such as ChatGPT, Copilot, Gemini, or similar technologies to improve:
  • Documentation
  • Troubleshooting
  • Knowledge management
  • Test case generation
  • Root cause analysis
  • Process optimization
• Identify opportunities to automate repetitive operational tasks.
• Contribute ideas for leveraging AI and automation within the Anaplan ecosystem.
• Stay informed about emerging AI technologies and enterprise productivity tools.

Incident Management & Service Excellence

• Manage support requests and incidents within established SLA commitments.
• Provide timely communication and status updates to stakeholders.
• Participate in incident reviews and root cause analysis sessions.
• Develop preventive solutions to reduce recurring production issues.
• Maintain support documentation, knowledge articles, and operational procedures.
• Contribute to continuous service improvement initiatives.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Finance, Business Analytics, or a related field.
• 2–5 years of experience supporting enterprise applications, Anaplan platforms, or business planning systems.
• Anaplan Professional Solution Architect / Level 3 Model Builder Certifications or equivalent practical experience.
• Experience supporting production applications and business-critical processes.
• Strong understanding of:
  • Anaplan modeling concepts
  • Data integrations
  • Platform administration
  • User security and access management
  • Incident management processes
• Experience working with integration technologies and APIs.
• Strong analytical and troubleshooting capabilities.
• Excellent verbal and written communication skills.
• Ability to work independently and manage multiple priorities.

Preferred Qualifications

• Anaplan Certified Model Builder (Level 2/Level 3 preferred).
• Experience with:
  • CloudWorks
  • Anaplan Data Orchestrator (ADO)
  • Workflow
  • Polaris
  • Anaplan Connect
  • HyperConnect
  • Informatica
  • REST APIs
• Exposure to Google Cloud Platform, Big Query or similar cloud technologies.
• Basic SQL and data analysis skills.
• Experience with ServiceNow, Jira, or similar ticketing platforms.
• Knowledge of Agile or SAFe delivery methodologies.
• Exposure to Python, Power Automate, scripting, or automation tools.
• Experience using AI productivity tools such as ChatGPT Enterprise, Microsoft Copilot, Gemini, or equivalent platforms.

Key Competencies

• Customer Focus
• Problem Solving & Troubleshooting
• Production Support Excellence
• Data & Integration Awareness
• Platform Administration
• AI & Automation Mindset
• Continuous Improvement
• Collaboration & Teamwork
• Ownership & Accountability
• Learning Agility
• Communication Skills

Success Measures

The successful candidate will:

• Ensure reliable execution of Anaplan integrations and scheduled jobs.
• Meet or exceed support SLA and incident resolution targets.
• Maintain high platform availability and operational stability.
• Deliver timely and high-quality break fixes and minor enhancements.
• Improve user satisfaction through responsive support and communication.
• Reduce recurring operational and integration issues through proactive problem-solving.
• Leverage AI tools to improve productivity, troubleshooting efficiency, and knowledge sharing.
• Demonstrate continuous growth toward advanced Model Builder and Solution Architect responsibilities.

This role is ideal for professionals who enjoy combining support, administration, integration, development, and emerging AI technologies to deliver reliable and innovative enterprise planning solutions.

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy