We're looking for a dynamic and results-driven Dealer Performance Lead to join our organization in Navi Mumbai, India. In this pivotal role, you will drive dealer performance excellence across our network, implement strategic initiatives, and foster a culture of continuous improvement and accountability. You will partner closely with dealers to identify performance gaps, develop actionable improvement plans, and provide coaching and mentoring support to maximize results. This position offers a meaningful opportunity to make a significant impact on our business growth while leading and developing a high-performing team.

• Monitor, analyze, and interpret dealer performance metrics and key performance indicators (KPIs) to identify trends, opportunities, and areas for improvement
• Develop and implement comprehensive, tailored performance improvement strategies aligned with individual dealer needs and organizational objectives
• Conduct regular performance reviews and assessments with dealers, providing constructive feedback, recognition, and support for achievements
• Identify skill gaps and training needs within the dealer network, facilitating targeted development programs and onboarding initiatives
• Provide coaching, mentoring, and strategic support to dealers to enhance their sales capabilities, operational efficiency, and customer satisfaction levels
• Collaborate with cross-functional teams including sales, marketing, and operations to ensure dealer strategies align with broader organizational goals
• Prepare detailed performance reports and presentations for senior management, highlighting key trends, challenges, and recommended actions
• Ensure dealer compliance with company policies, procedures, and regulatory requirements while maintaining transparency and accountability
• Build and maintain strong, trust-based relationships with key dealers, serving as a strategic advisor and collaborative partner
• Drive accountability and ownership among dealers through clear goal-setting, performance tracking mechanisms, and regular communication
• Travel within the region as needed to conduct dealer visits, performance assessments, and relationship-building activities

• Minimum 1+ years of professional experience in dealer management, channel sales, performance management, or related roles
• Proven track record of successfully improving dealer performance and driving measurable, sustainable business results
• Strong analytical skills with the ability to interpret complex data sets and translate insights into actionable strategies
• Excellent communication and interpersonal skills with demonstrated ability to influence and motivate diverse stakeholder groups
• Proficiency with CRM systems, sales management tools, and performance analytics software
• Demonstrated experience in coaching, mentoring, and developing high-performing teams or individuals
• Strong organizational and time management skills with the ability to effectively manage multiple priorities and deadlines
• Leadership experience with the ability to make decisive decisions and drive accountability
• Strategic planning and implementation capabilities with a focus on sustainable performance improvement
• Problem-solving mindset with resilience and flexibility in dynamic business environments
• Knowledge of the automotive or retail sector (preferred)
• Experience with performance management systems and tools (preferred)
• Certification in sales management, performance coaching, or related field (preferred)
• Multilingual capabilities, particularly regional language proficiency (preferred)
• Willingness and ability to travel within the region as needed for dealer visits and performance assessments

MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.