MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.
Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture and establishing our future direction.

The terminal operations team is responsible for the development, establishment, and maintenance of the business relationships with ports and terminals. The Terminal operations team oversees tariff rates, productivity, terminal fluidity, rail productivity and gates. As well as monitoring terminal and yard congestion, to avoid delays in berthing, operations and enhance productivity.

The team is also oriented towards cost savings on terminal operations by reducing import/export storage, rail dwell, empty pool, assisting GVA OPS for contract negotiations etc..​.

Position Summary

Providing an excellent service for internal colleagues and MSC GVA colleagues in every written and verbal communication. The operations Representative is responsible for ensuring effective delivery of terminal operations objectives across our Canadian ports, maintaining great relationship with terminal contacts, and providing highly accurate reporting and scheduling to various stakeholders both inside and outside the Agency. The operations representative will back up the port captain when not available and will be planning monitoring live port activities, including allocations of resources (berth, operations, gate, yard utilizations and cargo readiness)

Key accountabilities

Act as liaison between the MSC Agency and terminals

• Verifying port, terminal, and vessel related invoices.
• Creating and maintaining the regular sailing report, ERD & Cut-offs on terminal.
• Creating and maintaining the terminal operations reporting.
• Communicating and applying vessel changes and omissions 
• Produce the ACI and A6 to CBSA.

Port Captain back up:

• Coordinate and oversee vessel operations, ensuring that conditions are in place to minimize port stay
• Highlight deviations from the berthing plan to the network department and propose solutions that will improve the prospects for the network as a whole
• Act promptly to secure the best possible outcome for our vessels alongside by following operations closely and reacting to change in circumstances
• Maintain the berthing program application including the proforma berthing elements
• Weekly report in the Event manager to share results, success, and challenges of the week
• Record all events in the Event manager to make interested parties aware
•  Vessel incidents and accident to be reported immediately by phone to Raffaele Porzio and the FNTE team and following the prescribed process
• Additional tasks may be added or removed based on departmental needs

All MSC Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike. 

• Excellent command in spoken and written English with bilingualism (French and English) preferred.
• Autonomy and initiative.
• Minimum of 2 years’ experience.
• Proficiency using Microsoft office applications, knowledge of Power BI (asset).
• Strong communication skills for negotiation and reconciliation.

Great people who work hard and look out for each other because we’re a team—it’s that simple!

Just to name a few of our perks: 

• Flexible health and dental benefits coverage (for all permanent full-time roles).
• RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
• Tailored training program opportunities for employee development.
• Employee mentorship, leadership, and assistance opportunities.
• Employee referral incentive program.
• Community Involvement.
• Gym facility.
• Health & Wellness Program.

Hurry, and apply now!

MSC Canada is an equal opportunity employer, and we welcome and encourage applications from all interested parties. Accommodations are available, upon request, for those with a disability or medical need during any stage of the recruitment process. We thank all candidates for their interest in MSC Canada however, only those candidates selected for an interview will be contacted.