Metro Global Solution Center (MGSC) is internal solution partner for METRO, a €29.8 Billion international wholesaler with operations in 31 countries through 661 stores & a team of 93,000 people globally. Metro operates in a further 10 countries with its Food Service Distribution (FSD) business and it is thus active in a total of 34 countries.

MGSC, location wise is present in Pune (India), Düsseldorf (Germany) and Szczecin (Poland). We provide IT & Business operations support to 31 countries, speak 24+ languages and process over 18,000 transactions a day. We are setting tomorrow’s standards for customer focus, digital solutions, and sustainable business models. For over 10 years, we have been providing services and solutions from our two locations in Pune and Szczecin. This has allowed us to gain extensive experience in how we can best serve our internal customers with high quality and passion. We believe that we can add value, drive efficiency, and satisfy our customers.

Website: https://www.metro-gsc.in
Company Size: 600-650
Headquarters: Pune, Maharashtra, India
Type: Privately Held
Inception:  2011

This role matters to us…

• Support our HR colleagues in international METRO Cash & Carry head offices with training administration tool i.e. MPower (Cornerstone LMS).
• Be responsible for training administration of the International Learning Campus in Düsseldorf.
• Secure documentation of training material for MPower key users on MS SharePoint.
• Become a specialist in training administration in areas of your own interest.

Key Responsibilities:

MPower Support for METRO Cash & Carry head offices

• Upload training contents to MPOWER (ILT, OTJ, eLearning's, Videos, Material, Tests,etc)
• Assemble learning solutions in predefined curriculum  
• Quality check of training contents (e.g. eLearning Modules for full functionality and layout issues i.e. navigation, interactive elements, media assets, text may not exceed available space.)  
• Export reports for further analysis (i.e. passed/failed or score are tracked and reported in MPOWER correctly)
• Work in close cooperation with Cornerstone technical experts in order to ensure required quality and correctness of source documents 
• Direct cooperation with international HR colleagues
• Take upon the role of an expert and go-to person for Cornerstone’s support of internal/external content products, existing/new functionalities, and general eLearning knowledge subject matter expert.
• Troubleshoot content delivery and quality issues by identifying problems, researching, and applying solutions – often collaborating with cross-functional support teams and managing high impact escalations when necessary.
• Serve as a Tier 2 Technical Support resource for Tier 1 and Tier 0 Support personnel.
• Serve as operational POC for Cornerstone clients regarding content issues and system functionality.
• Ensure proper, timely follow-up on assigned cases to ensure service level agreements are met and client satisfaction is high.

• Master’s degree in Human Resources along with 2-4 years of work experience. Knowledge on Cornerstone OnDemand/any other LMS is must
• Excellent verbal and written communication skills
• Computer skills, including Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, SharePoint, TEAMS etc.)
• Strong analytical, problem solving interpersonal skills.
• High quality standards with respect to details 
• High team spirit and the ability to work well with others
• Preferably experience in international working environment.