Established in 1907, Gabriel North America designs, manufactures and distributes suspension products for the automotive aftermarket and other specialty vehicles. The company is the current market leader in suspension systems products. Gabriel NA currently employs more than 1,300 salaried and hourly employees at several locations in the US and Mexico. The company has two manufacturing facilities; one domestic US and one in Mexico. Revenues for the company are approximately $200MM.

This role will serve as a primary contact for Commercial Vehicle Aftermarket accounts.  This individual will maintain high standards of customer satisfaction within area of responsibility.  The primary responsibility will be to increase unit volume at the primary account at the customer level.  This individual will interact with all organizational levels including Marketing, Pricing, Purchasing, Materials Planning, Engineering and Sales on a regular basis. 

Principle Responsibilities

• Serve as the primary contact in a Commercial Vehicle customer environment where interactions are varied and require knowledge in Technical Product Knowledge, Pricing, Materials Planning, Marketing, and Warranty as it relates to suspension systems and components support.
• Ability to determine end to end customer needs and develop solutions with our product. 
• Act as customer advocate to ensure timely execution of actions and communicate results to all applicable internal and external teams.
• Develop strategies to increase sales, targeted not only at discretionary purchases, but new markets and opportunities that exist for the commercial vehicle channel of distribution.
• Maintain thorough understanding of industry, products and use, brand, business to business through end use customers, competition, technical features, and policies and procedures. 
• Determine relative strengths and weaknesses of our competitors and communicate to marketing and sales management.
• Represent company in appropriate customer discussions to minimize miscommunication while maximizing coordination.
• Maintain and update files for designated accounts.

Competencies:

• Customer oriented to focus the organization on efforts that add significant value to customers; consistently drives for increased responsiveness to meeting and anticipating customer needs.
• Ability to develop and execute plans.
• Excellent verbal and written communications and presentation skills.
• Proven organizational abilities to successfully interact, develop, maintain and follow through on responsibilities.
• Ability to communicate at various organizational levels.
• Provide technical training.

Education/Experience:

• Bachelor’s degree in business, marketing, engineering or related field is preferred.
• Experience working with commercial vehicle aftermarket organizations such as Navistar, Hendrickson, Aurora, Vipar, etc.
• Minimum of 1-3 years’ experience preferably in heavy duty products.
• Ability to negotiate effectively.
• Demonstrated strong product and technical knowledge.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.

All your information will be kept confidential according to EEO guidelines.