General Manager

  • Full-time

Company Description

About M3 Inc:

Founded in 2000, with start-up investment capital from Sony, M3’s mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs. Key achievements of M3 Inc. include:

  • Named in Fortune’s 2020 ‘Future 50’ list, ahead of Facebook and Amazon
  • Ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies
  • M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index
  • Listed in Forbes’ ‘Asia’s 200 Best Over a Billion’ in 2019
  • In 2020 M3 founded the ‘M3: Stop COVID-19 Fund’ and pledged one billion yen to support COVID-19 related initiatives

M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organisations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes.

This role is part of pharma-insight, pharma-insight GmbH is an independent full-service market research institute with a focus on the healthcare and pharmaceutical market. We operate successfully in a growing and dynamic market and support our national and international clients with exciting questions. Our clients value the innovative strength, reliability, competence, and individual support of our interdisciplinary team equally.

Job Description

pharma-insight is seeking a General Manager to join our growing market research team. The General Manager is responsible for managing the office and day-to-day operational needs. The General Manager will be responsible for managing all aspects of fieldwork and all supporting functions. He/She will take the lead on any HR/IT/Finance/Legal needs and most importantly Fieldwork integration with M3 Global Research.

The position is based in our Hilden office.  

We are seeking a talented, ambitious problem-solver who is excited to help us grow our business and deliver customer oriented solutions and services.  The ideal candidate for this position will be a commercial manager or commercial team leader with management experience, and significant experience in the services branch - ideally in pharma, healthcare, and/or life sciences with an interest in operational business needs.


Essential Duties and Responsibilities:

  • Support with any organisational change
  • Improve financial management and work closely with tax advisor 
  • Build on existing business processes and systems to ensure smooth running operationally
  • Prepare for expansion and support people development
  • Oversee operational needs for HR, IT, Finance and Legal
  • Be responsible for contracting, pricing, and negotiation with our clients 
  • Be responsible for the recruitment strategy ensuring the right talent is attracted and maintained within the business and collaborate with the HR department of M3 Global Research 
  • Identify business improvement opportunities and helping implement any relevant changes
  • Understand internal and external factors that could present opportunities to the business


  • Successfully completed degree in business administration, economic sciences, legal studies, health economics, or a comparable field of study
  • Extensive professional experience (at least 5 years) in service brach or institute market research, ideally in the medical / pharmaceutical field
  • Fluent in both English and German
  • Ideal experience in management of a small team
  • Proficiency in Excel, and PowerPoint, ideally in DATEV
  • Strong client relationship management skills
  • Impeccable attention to detail
  • Proactive problem-solving abilities
  • Effective oral and written communication skills
  • Organizational skills and ability to multitask in a fast-paced environment
  • Strong business acumen and a desire to proactively seek out innovative ways to contribute to pharma-insight’s growth

Additional Information


  • Performance-related remuneration
  • Travel allowance
  • Regular advanced training
  • Open corporate culture & strong team cohesion
  • Ergonomic, modern workplace (height-adjustable desk, multi-screen, etc.) and free drinks (coffee, tea & water) as well as fruit & sweets
  • Company pension plan
  • Very good transport connections by car, bus & train as well as parking lot


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