LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

The LinkedIn Sales Solutions Customer Success mission is to deliver customer delight and value at scale. The Customer Success team is the trusted partner of our customers and needs to be equipped with the right resources and knowledge to guide customers on how to get the most value out of Sales Navigator. 

Job Description:

LinkedIn Sales Solutions (LSS) Customer Success  is looking for a Program Manager to support the evolution of how the LSS Customer Success Organization operates.  This role will partner hand-in-hand with CS leadership to drive the strategy and execution for how our LSS Customer Success operationally ‘runs the business’.   

• The successful candidate possesses a strong point of view of what a Customer Success business both needs to be successful and more effective today and a vision for what they’ll need in the future to deliver customer value.   
• This person should also have strong project management and business operational experience and be comfortable shaping and delivering programs at a global scale that require heavy change management and executive stakeholder buy in. 
• They should possess the magical combination of technical, relational, and strategic skills as well as a strong understanding of the operations required to deliver exceptional customer success outcomes efficiently and effectively.
• This individual should have a passion for building efficient processes and workflows that meet business needs and using data to drive decision making. 

Responsibilities:   

• Identify key improvements needed for how to efficiently and effectively drive customer success outcomes 
• Lead the roll out and enhancement of programs critical to CSMs and Customer Success leaders day to day work
• Develop and optimize methodologies for Customer Success in support of the operating priorities of the organization 
• Document and maintain existing state process flows, identifying improvement opportunities, building the case for change, and participating in execution and assessment as necessary  
• Build consensus with XF stakeholders to facilitate change through data driven assessments 
• Act as the voice of Customer Success leaders in all CS and XF initiatives 
• Represent and advocate for the CS use case for all system and reporting requirements   
• Prepare and deliver comprehensive initiative presentations for senior leadership, focusing on scope, timeline, overall ROI on key transformation projects with comprehensive PM skills 

Basic Qualifications:    

• 7+ years’ experience with Program Management or Management Consulting
• 5+ years’ experience in Enterprise SaaS Customer Success 
•  Experience executing programs and change at a global scale   

Preferred Qualifications:  

• Experience leading change within a cross functional global business environment   
• Strong written, verbal communication skills   
• Strong organizational skills and attention to detail   
• Cross functional collaboration and negotiation skills  

Sugessted Skills:

• Customer Success
• Program Management 
• Change Management 

LinkedIn is committed to fair and equitable compensation practices.  

The pay range for this role is $107,000-$175,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.  

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.

Equal Opportunity Statement

LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: EEO Statement_2020 - Signed.pdf.

Please reference the following information for more information: https://legal.linkedin.com/content/dam/legal/LinkedIn_EEO_Statement_2020.pdf.

Please reference the following information for more information:  https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf and

 https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf  for more information.

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If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.

Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

• Documents in alternate formats or read aloud to you
• Having interviews in an accessible location
• Being accompanied by a service dog
• Having a sign language interpreter present for the interview

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.

LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.

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Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.

Pay Transparency Policy Statement ​

As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.

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