LinkedIn is the world’s largest professional network, built to help members of all backgrounds and experiences achieve more in their careers. Our vision is to create economic opportunity for every member of the global workforce. Every day our members use our products to make connections, discover opportunities, build skills and gain insights. We believe amazing things happen when we work together in an environment where everyone feels a true sense of belonging, and that what matters most in a candidate is having the skills needed to succeed. It inspires us to invest in our talent and support career growth. Join us to challenge yourself with work that matters. 

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together. 

The Technical Consultant is a key technical resource for our Customer Success Organization through the sales and implementation process. The Technical Consultant works closely with our Customer Success Managers, Account Directors, Integration Consultants and customers to provide technical assistance, and consulting to ensure smooth onboarding of customers on the LinkedIn Talent Solutions platform. Understanding how the LinkedIn Talent Solutions (Learning & Hiring) are built, structured, and secured and how to integrate solutions into the tool will be integral to this role. The ideal candidate will be a natural relationship builder with great communication, organization, and technical skills.  

Relationships matter to us. We are looking for individuals who can add to the magic of our team while making a massive impact on our business. Let us know if you are fit.    

Responsibilities: 

• Partnering with Account Directors, Account Executives and Customer Success to help convert pipeline opportunities by providing pre-sales support and product/integration expertise.  

• Lead successful onboarding of customers on LinkedIn Learning Solutions, supporting with integration, authentication, and consulting efforts as needed. 

• Conduct customer-facing consultations, acting as the strategic advisor on behalf of CSO (Customer Success Organization), while partnering with the account’s Customer Success Manager 

• Develop and deliver presentations that explain our products and highlight specific product capabilities and integrations. 

• Develop a deep understanding of LinkedIn’s “Hiring” & “Learning” product suite. 

• Delight the customers by providing prescriptive consulting on solutions. 

• Support Sales, and Customer Success Managers as the key technical resource to understand customer requirements and provide appropriate solutions.  

• Lead and assess technically oriented customer conversations. 

• Partner with cross-functional teams (Product, PMM (Product Marketing Manager), Engineering) to ensure that customer and field feedback is addressed, and competitive insights are surfaced. 

• Keep up to date with market trends in the Talent Hiring and Learning & Development industry. 

Basic Qualifications: 

• 6+ years' experience with technical products and projects, especially in a subscription-based business  

• Bachelor’s Degree or equivalent experience 

 Preferred Qualifications: 

• Mandarin and English-speaking candidates preferred 

• Will be added advantage if the candidate understands Hiring solutions and Learning Management Systems 

• Experience and/or Familiarity with Multi Auth, SSO, xAPI, SQL, and integration technologies 

• Familiarity with solution architecture, data field mapping, and SFTP (SSH File Transfer Protocol) configuration 

• Proven experience working with senior executives and complex customers.  

• Knowledge and prior use of case management and collaboration tools like Microsoft Dynamics  

• Comfortable in client-facing environments and presentations. 

• Excellent communication skills and presentation skills for both technical and business audiences 

• Ability to do discovery with customers to learn about their strategic goals for their business. 

• Keen attention to detail and the ability to prioritize and manage multiple customer projects at once.  

Suggested Skills :

• Technical Solution
• Communication
• Presentation Skills

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