Trial Coordinator - Remote - Bilingual Spanish
- Full-time
Company Description
If you are a dedicated professional who loves what you do, likes having fun at work, and proactively solves challenges, we’d like to hear from you!
Lingraphica is a mission-driven organization who provides speech-generating devices to help improve communication, speech, and quality of life for people with aphasia. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their aphasia journey.
Job Description
Purpose:
The Trial Coordinator is responsible for providing support to the Sales Team and to customers working with Lingraphica. This role includes cross-team collaboration as well as interacting with Lingraphica customers, including but not limited to people with aphasia (PWAs), caregivers, and Speech-Language Pathologists (SLPs).
Essential Duties & Responsibilities:
- Report insurance benefits and assist customers in overcoming financial obstacles
- Facilitate completion of Financial Assistance Applications; evaluate eligibility
- Obtains documentation from SLPs and customers (insurance cards, consent forms, assignment of benefits forms, etc.)
- Establish and maintain contact with customers through informal outreach and scheduling consultations
- Assist Clinical Consultants (CCs) and customers during trials with basic tech procedures
- Schedule consultations/trainings for CCs
- Conduct SLP and communication partner device training sessions
- Conduct non-clinical calls, recall and assign equipment, order accessories/equipment, and other assigned duties
- Assist customers with questions
- Serve as a back-up to other support personnel
- Maintain company standards for CRM procedures
- Assist other members of the sales team as indicated
- Collect and report on key metrics within the Sales Team
Qualifications
Education & Experience:
- High School Diploma or GED, required
- Associates or Bachelor’s Degree preferred, or equivalent combination of education and experience
- Proficiency with HubSpot, Office 365, Zoom
- 1 year experience in healthcare related environment such as rehabilitation, insurance, or medical clinic
- Bilingual - Spanish
Knowledge, Skills & Abilities:
- General knowledge of Medicare, Medicaid, and commercial insurance
- Basic knowledge of common communication disorders
- Ability to deliver a superior customer experience
- Strong phone skills
- Maintains a calm and professional demeanor when dealing with customers
- Ability to identify and address the needs of customers; offer meaningful and timely information in response
- Proactively report trends and customer feedback, and recommend/implement creative solutions
- Strong communication skills with both external customers and internal departments
- Workload flexibility, open to change, and the ability to prioritize tasks
- Ability to adjust to the needs of people with disabilities
Additional Information
Work Environment & Physical Demands:
- The Trial Coordinator primarily works remotely and is expected to maintain a safe, productive work environment with secure internet access.
- The ability to operate a computer with or without a reasonable accommodation is required.
Travel:
- Travel to Lingraphica’s home office and to cities within the continental United States for company related meetings, and conferences may also be required 1-2 times per year.
Accommodations:
To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/ or ability abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To learn more about Lingraphica, visit: www.lingraphica.com!