If you are a dedicated professional who loves what you do, likes having fun at work, and proactively solves challenges, we’d like to hear from you!

Lingraphica is a mission-driven organization who provides speech-generating devices to help improve communication, speech, and quality of life for people with aphasia.  We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their aphasia journey.

Purpose: 

The Trial Coordinator is responsible for providing support to the Sales Team and to customers working with Lingraphica. This role includes cross-team collaboration as well as interacting with Lingraphica customers, including but not limited to people with aphasia (PWAs), caregivers, and Speech-Language Pathologists (SLPs).

Essential Duties & Responsibilities:

• Report insurance benefits and assist customers in overcoming financial obstacles
• Facilitate completion of Financial Assistance Applications; evaluate eligibility
• Obtains documentation from SLPs and customers (insurance cards, consent forms, assignment of benefits forms, etc.)
• Establish and maintain contact with customers through informal outreach and scheduling consultations
• Assist Clinical Consultants (CCs) and customers during trials with basic tech procedures
• Schedule consultations/trainings for CCs
• Conduct SLP and communication partner device training sessions
• Conduct non-clinical calls, recall and assign equipment, order accessories/equipment, and other assigned duties
• Assist customers with questions
• Serve as a back-up to other support personnel
• Maintain company standards for CRM procedures
• Assist other members of the sales team as indicated
• Collect and report on key metrics within the Sales Team

Education & Experience: 

• High School Diploma or GED, required
• Associates or Bachelor’s Degree preferred, or equivalent combination of education and experience
• Proficiency with HubSpot, Office 365, Zoom
• 1 year experience in healthcare related environment such as rehabilitation, insurance, or medical clinic
• Bilingual - Spanish

Knowledge, Skills & Abilities: 

• General knowledge of Medicare, Medicaid, and commercial insurance
• Basic knowledge of common communication disorders
• Ability to deliver a superior customer experience
• Strong phone skills
• Maintains a calm and professional demeanor when dealing with customers
• Ability to identify and address the needs of customers; offer meaningful and timely information in response
• Proactively report trends and customer feedback, and recommend/implement creative solutions
• Strong communication skills with both external customers and internal departments
• Workload flexibility, open to change, and the ability to prioritize tasks
• Ability to adjust to the needs of people with disabilities

Work Environment & Physical Demands:

• The Trial Coordinator primarily works remotely and is expected to maintain a safe, productive work environment with secure internet access.
• The ability to operate a computer with or without a reasonable accommodation is required.

Travel: 

• Travel to Lingraphica’s home office and to cities within the continental United States for company related meetings, and conferences may also be required 1-2 times per year.

Accommodations:
To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/ or ability abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To learn more about Lingraphica, visit: www.lingraphica.com!