We are seeking a senior-level UX Researcher to support an enterprise employee-experience and internal-tooling research portfolio. This is a hands-on individual-contributor role for a researcher who can independently take ambiguous questions from initial scoping through study execution, synthesis, and decision-ready recommendations.

The work will span enterprise product, service, and operational workflows, with particular emphasis on understanding users' jobs, evaluating AI-enabled self-service experiences, and identifying opportunities to improve productivity and support experiences.

Enterprise experience strongly preferred.

## Key Responsibilities

* Independently plan and conduct mixed-method qualitative and quantitative research across priority enterprise initiatives.

* Translate ambiguous business and product questions into clear research plans, appropriate methodologies, and actionable study designs.

* Plan and moderate research evaluating AI-enabled self-service experiences and opportunities to improve employee support.

* Test AI-enabled concepts to understand jobs to be done, adoption barriers, trust, validation behavior, and readiness for broader rollout.

* Develop participant and recruitment strategies, research plans, discussion guides, study materials, and other research artifacts.

* Synthesize qualitative and quantitative findings into concise, decision-ready recommendations for product, service, and operational stakeholders.

* Maintain and extend a jobs-to-be-done framework across multiple initiatives and connect new research findings to broader strategic opportunities.

* Translate jobs-to-be-done insights into product and operational decisions.

* Partner cross-functionally with Product, Design, Engineering, Operations, and Service stakeholders.

* Produce clear research readouts, executive-ready storytelling, and documentation of findings, implications, decisions, and recommended next steps.

* Maintain traceable research artifacts and findings using collaboration, documentation, and research-repository systems.

* Partner with stakeholders to validate tooling and experience decisions before broader rollout.

* Connect individual studies to an ongoing strategic research framework and help identify opportunities to improve self-service, reduce confusion, and streamline workflows.

## Must-Have Skills

* 5+ years of hands-on UX research experience at a senior individual-contributor level.

* Demonstrated ability to independently scope, execute, analyze, and synthesize research studies.

* Strong qualitative research-method selection, execution, and analysis skills.

* Strong quantitative research-method selection, execution, and analysis skills.

* Experience researching enterprise internal tools, employee experience, or complex cross-functional workflows.

* Experience working within enterprise product, service, and operational workflows.

* Ability to translate research into clear, decision-ready recommendations for product and operational stakeholders.

* Demonstrated experience developing and applying a jobs-to-be-done framework or comparable strategic research framework across multiple initiatives.

* Demonstrated ability to translate strategic research frameworks into product and operational decisions.

* Strong stakeholder-management experience across Product, Design, Engineering, Operations, and Service teams.

* Strong written and verbal communication skills, including concise research readouts and executive-ready storytelling.

* Proficiency with research platforms supporting participant recruitment, moderated and unmoderated studies, surveys, and synthesis.

* Working knowledge of research repositories and documentation tools.

* Comfort using collaboration and documentation systems to maintain traceable research artifacts, findings, and decisions.

## Nice-to-Have Skills

* Experience researching AI-enabled products, assistants, automation, or emerging-technology adoption.

* Experience researching trust, validation behavior, user reliance, adoption barriers, or rollout readiness for AI-enabled experiences.

* Experience with employee experience, IT service management, self-service support, or digital workplace tools.

* Experience applying or evolving a jobs-to-be-done framework across multiple product or service areas.

* Track record of research influencing enterprise-tooling, AI-adoption, or service-experience decisions.

* Ability to connect individual studies to an ongoing strategic research framework.

* History of translating complex findings into actions that improve self-service, reduce confusion, or streamline workflows.

* Experience partnering with teams through launch and measurement rather than ending involvement at research delivery.

## Required Tools & Platforms

* Common research platforms for participant recruitment and study management.

* Platforms supporting moderated and unmoderated research.

* Survey and quantitative research tools.

* Research synthesis tools.

* Research repositories and documentation systems.

* Collaboration and documentation platforms used to maintain traceable research artifacts, findings, and decisions.

## Location, Time & Engagement

* Remote contract engagement.

* Candidates must be based in an approved LATAM location, excluding Mexico.

* Preference for availability aligned with Central Time working hours.

* Full-time allocation of approximately 40 hours per week.

* Current engagement end date: March 31, 2027.