Upwork has partnered with a client that is a global e-commerce leader in health, wellness, nutrition, and personal care products who is seeking an  Customer Service Specialists fluent in Japanese to support a growing international customer base. This is a fully remote opportunity for professionals who excel in communication, reliability, and delivering high-quality customer support experiences.

• Provide customer support in both Japanese and English across multiple communication channels.
• Resolve customer inquiries efficiently and professionally.
• Follow Standard Operating Procedures (SOPs) and internal guidelines.
• Accurately document customer interactions and resolutions.
• Maintain strict adherence to data security and confidentiality requirements.
• Collaborate with internal teams to ensure a seamless customer experience.

• Fluent in Japanese and English (written and spoken).
• Prior experience in customer service, contact center, or customer support roles.
• Strong communication and problem-solving skills..
• Comfortable working in a performance-driven environment with KPIs.

Technical requirements

• Windows 11 Pro (25H2 or newer) or macOS Sequoia/Tahoe or newer.
• Full-disk encryption (BitLocker or FileVault) enabled at all times.
• Active antivirus/EDR software and firewall protection.
• Secure Boot (Windows) or System Integrity Protection (macOS) enabled.

• Remote role, with shift assignments based on business needs.
• Initial part-time schedule with the potential to transition to 40 hours/week, based on performance.
• Must be available to work any assigned shift as required by operations.