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Reporting to the Senior Manager, Visitor Services and Interpretation, the Senior Project Coordinator is responsible for planning, developing, implementing and evaluating visitor programming initiatives on behalf of the Parliament of Canada. This may include projects related to interpretive content, guided tours, multimedia, exhibits, online and print resources, promotions and/or visitor services and events.  

The incumbent performs the following duties:

• Proposes, develops, implements and evaluates interpretive and programming content for onsite visitor programs and services, as well as related public programming initiatives.
• Drafts project documentation, including but not limited to project management plans, interpretive plans, requests for proposal, evaluation plans, communications plans and partnership agreements.
• Supports their manager by proposing and monitoring project budgets, overseeing the work of external contractors, drafting procurement documents and leading the evaluation and selection of contractors to facilitate program development.
• Serves as a reference and mentor for junior team members by providing guidance, coaching and mentoring; reviewing and providing input on draft documents; facilitating knowledge transfer and supporting problem resolution.

Develops and coordinates quality control processes for public-facing content and establishes standardized review processes and guidelines to ensure the consistency and accuracy of interpretive and programming content.

Education:

• A bachelor’s degree from a recognized university that is relevant to the duties of the position OR an acceptable combination of relevant education, work experience and training.

Experience:

• Significant* experience in the planning, development, implementation and evaluation of visitor programs, services and resources in a heritage, cultural or educational setting.
• Significant* experience in developing interpretive and/or educational content for public audiences, including writing for different demographics and using different media.
• Significant* experience preparing procurement documentation, including statements of work, and in managing the work of external contractors.
• Experience drafting planning documents, reports and/or briefing materials for partners and senior stakeholders. 
• Experience working in a front-line visitor services environment.
• Experience drafting promotional and/or communications plans.

*Significant experience is defined as the depth and breadth of experience or knowledge normally associated with the performance of a wide range of related activities, acquired over a minimum period of five (5) years.

Knowledge:

• Knowledge of project management methodologies, tools and practices.
• Knowledge of evaluation methodologies, tools and practices.
• Knowledge of procedures and practices in the fields of heritage interpretation, public outreach and visitor experience. 
• Knowledge of Canadian and parliamentary history, Canada’s system of government, parliamentary institutions and processes, the roles and responsibilities of parliamentarians and the art and architecture of the Parliament Buildings.

Competencies:

• Adaptability
• Client Focus
• Embracing Diversity
• Exemplifying Integrity
• Communication
• Initiative
• Planning and Organizing
• Analytical Thinking
• Project Management
• Technical and Functional Capabilities

Asset Criteria:

• Knowledge of the Accessible Canada Act and its applications for visitor programs.
• Knowledge of Gender-Based Analysis Plus (GBA+) and its applications for visitor programs.
• Experience developing and implementing staff training programs.
• Experience coordinating the work of junior team members and providing feedback on their outputs.

Conditions of Employment:

• A successful pre-employment security screening.
• A second-language evaluation (Bilingual staffing – imperative): CBC/CBC.

Second language self-assessment test:

To help you decide if you should apply to a bilingual position, an optional self-assessment of your written expression and reading comprehension in your second official language is available for you to take before completing your application.

Try out the self-assessment tests for written expression and reading comprehension by visiting: https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service/self-assessment-tests.html

Information on language requirements

Please include a cover letter with your application describing how you meet the education and experience requirements of the position. Applications without a cover letter will not be considered. Please combine your cover letter and CV into a single document or upload your cover letter on the second page of the application for

Please include a cover letter with your application describing how you meet the education and experience requirements of the position. Applications without a cover letter may not be considered. Please combine your cover letter and CV into a single document or upload your cover letter on the second page of the application form.

The Library of Parliament welcomes all candidates to apply and encourages applications from Indigenous persons, racialized persons, 2SLGBTQIA+ persons and persons with disabilities for this position.

We are committed to creating an inclusive workplace by providing a barrier-free staffing process. If you have an accommodation request or require material in an accessible format, please contact us at [email protected].

Education and experience requirements will be used to determine which candidates will be asked to participate in the next stage of the selection process.

This selection process may include a second-language evaluation, a written exam, and an interview. The interview will consist of behavioural, situational and knowledge-based questions. Candidates will be required to pass each stage in order to move to the next stage of the selection process.

Qualified candidates from this selection process may be considered for determinate or indeterminate positions at the Library of Parliament that require similar knowledge and/or competencies.

Satisfactory references and proof of education are essential conditions of appointment.

Travel and relocation expenses are the responsibility of the candidates.

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