AI Sourcing Tool

We are looking for a Customer Support Star to join an awesome team on its mission to drive success, growth, and excellence for companies who have turned to the new way of hiring. This is an opportunity to join and become an integral part of a high growth software company well on its way of changing an entire industry.

This person will be instrumental in driving the overall success of the company and ensure more people continue to be wowed and fall in love with hiring success methodology.

You will:

• Interact every day with our customers to answer questions, resolve issues, educate, and help them succeed.
• Provide awesome customer support for our global clients.
• Educate and advise customers on standards, tips, and solutions on using our platform.
• Drive high level of customer satisfaction.
• Identify, test, and call out technical issues.
• Collaborate closely with all parts of the organization, including product management, engineering, and professional services teams to contribute and execute on our strategy to make customers successful.
• Be ready to get involved and lead various projects in the support and services domain.
• Be an ambassador for SmartRecruiters and its culture.

• Excellent English skills a must!
• Ability to interact and communicate professionally and confidently with a diverse customer base.
• Customer support experience, preferably in the Enterprise space.
• Strong interpersonal, written and spoken communication skills.
• Motivated self-starter capable of taking initiative, handling objections, and negotiating tough situations.
• Experience in technical customer support in a SaaS environment.
• A passion for technology and a drive to change the world.
• Positive, energetic, with can-do attitude.
• Call center experience, a plus.
• Other languages, a plus.

All your information will be kept confidential according to EEO guidelines.