ServiceNow Administrator Trainee

  • Canberra ACT, Australia
  • Employees can work remotely
  • Full-time
  • Job Type: Graduate

Company Description

Who we are

At Leidos Australia, our aim is to make the world a safer, healthier and more efficient place, but we won’t get far using existing ideas. We need incisive minds like yours to weave together information technology, engineering and science skills into practical solutions for the most complex and high risk challenges.

It’s work that matters, and a mission we are passionate about. As a large scale prime systems and services integrator, Leidos turns complex data into practical, usable solutions for our customers. In practical terms, we are Australia’s largest commercial supplier of intelligence services to the Australian Intelligence Community. We maintain legislative websites for governments, provide critical systems integration projects to the Department of Defence and support the IT environment for the Australian Taxation Office.

No matter who you are or where you work, Leidos has made it a key business goal to ensure everyone feels welcome, valued, respected and supported. It’s about understanding and recognising that everyone is unique and central to building a great place to work. 

We’re passionate about the fact that our work is not just interesting and challenging, but benefits Australia as a country. Innovation is a key value and central to the ethos, and change is constant. So there’s plenty of scope to think differently, develop and learn in an environment that’s both supportive and constantly evolving.

Job Description

Your new role

Multiple Trainee oportunities availble.

We have a unique opportunity for you to develop your career as an entry-level ServiceNow Administrator under a Trainee Program. Working with and learning from a highly skilled engineering professionals, you will gain exposure to leading-edge technology and some important government programs, all in a supportive and friendly environment. 

An average week for an Trainee ServiceNow Administrator could include a wide range of activities, including:

  • Participate in systems software configuration to support ServiceNow module development and operational tasks
  • Maintain and enhance ServiceNow module implementations including IT Service Management and IT Operations modules.
  • Create, maintain and enhance Dashboards and reporting, including scheduled reports.
  • Create and maintain Forms, Reports, Views, Workflows, Groups and Roles.
  • Work closely with other ServiceNow developers to ensure modules are available as needed to support deployment of advanced configurations
  • Configure, administer and enhance core application
  • Assist in the design and definition of ITSM Process flows as per customer requirements aligned to ServiceNow offerings

In addition to the exposure to ServiceNow Administration, you will be provided a tailored (and holistic) training program, mentoring and on the job experience to continuously enhance your ServiceNow and IT skills/knowledge over 12 months. Training and practical experience will be aligned to the ServiceNow training and certification pathways and include certifications on relevant technologies/platform modules

At the completion of 12 month fixed term, successful Trainees will be will be highly regarded for full-time employment opportunities.


This role is for someone looking for a 12 month trainee/industry based work experience and ideal for someone who is currently completing, or have completed a Diploma in Information Technology or equivalent; or who has relevant practical experience providing service desk or technical support. Successful Trainee Administrators will require a reasonable knowledge of core Information Technology, an understanding of ITIL including service management, and basic knowledge of relational databases.

About you and what you’ll bring
Along with your education and any practical experience, Leidos values individuals who use their initiative, seek to understand the business, develop relationships based on respect, and demonstrate:

  • Problem Solving abilities
  • Adaptability
  • Strong communication skills
  • Strong personal commitment to quality
  • Intellectual curiosity
  • Ability to juggle competing demands
  • Willingness and aptitude to learn/apply new skills

Additional Information

What you'll love 

The Traineeship will give you the skills to kickstart your career in ServiceNow Administration and Implementation. Through a tailored training program, certification pathway and on the job experience you will be afforded every opportunity to learn and develop over the 12 months. The Traineeship program will ensure you'll never be short of work, opportunity or challenge; and the complexity in size and scope of the Australian Tax Office Program make this a career defining experience. Successful candidates will be Integrated with a high performing team and will enjoy working with driven, intelligent and truly collaborative people who have a strong brand both internally and with their customer and an excellent track record of delivery. 

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