At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60+ retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth.

We are currently searching for an energetic Customer Support Group (CSG) Coordinator who thrives in a fast-paced environment. In this role, you will serve as a liaison between our corporate headquarters and retail stores, while also working with outside vendors to support our Sales Support Specialists in multiple capacities. The successful candidate will have extensive administrative experience, a talent for multitasking under deadline pressure and the ability to excel in a supporting role. If you are an incredibly organized individual who wants to learn new skills in a challenging yet fun environment—and you have a passion for helping others and pitching in where needed—then don’t pass up this opportunity! And we’re here to help you succeed—in 2022 Lakeshore earned its Great Place to Work® Certification™ and is proud to put its associates first.

A day in the office looks like this: 

• Booking new projects and ensuring that all required services are in place to execute to Lakeshore standards 
• Managing and keeping track of new projects through all stages 
• Managing and coordinating support services for installation dates 
• Coordinating and scheduling labor for work to ensure a successful project 
• Maintaining and managing all records and paperwork related to projects 
• Maintaining Salesforce records for all projects including labor assignments, support service bookings and order information 
• Working closely with our third-party vendors to support projects and customer needs 
• Working collaboratively with other departments as needed 
• Working efficiently to solve issues that may arise 
• Serving as the first line of communication for labor and third-party accounts 
• Processing and reviewing invoices for labor and vendors 
• Ensuring projects are completed to satisfy all stakeholders 
• Composing various forms of correspondence to maintain clear communications with all end users 

Got the skills and experience? Here’s what we’re looking for:

• Exceptional customer service skills in dealing with both vendors and internal departments 
• High school diploma or equivalent required; college degree preferred 
• Excellent administrative and organizational skills (1+ years of experience) 
• Strong sense of urgency and a “can do” attitude 
• Excellent problem-solving and decision-making skills 
• Ability to juggle/prioritize multiple projects in a fast-paced setting (extra points if you can actually juggle!) 
• Superb written and verbal communication skills 
• Experience in customer support is preferred 
• Proficient in Excel, Word and Outlook  
• Knowledge of Salesforce.com is a plus 
• Ability to learn quickly with a super-strong desire to help others 
• Great attention to detail 
• Egoless, collaborative approach to producing great work 

And here’s our end of the bargain! 

• Hourly: $18-$22 with an annual bonus of up to 10%
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• On-site preschool for our employees’ children
• On-site employee gym for all levels/fitness needs
• Generous employee discount on products that make you smarter
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. 
 
To learn more about Lakeshore, visit www.lakeshorelearning.com/careers 
 
Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy. INDRLL10