At KEENFINITY, we are a globally leading provider of innovative and professional security and communication solutions. With over 4,200 employees in over 50 countries worldwide, our ambition is clear: we offer more than just technology – we secure, connect, and amplify the moments that matter in life. 

Next to our passion for technology we’re very passionate about our work environment. Based on values such as trust, appreciation, and accountability we all work together to shape the future – boldly, customer-focused and with a strong team spirit.

We are establishing a stronger Bill‑to‑Cash (B2C/O2C) capability in Ovar to ensure high‑quality cash collection processes and effective daily coordination between our external service provider and internal Keenfinity teams (Credit Management, Sales Operations, Customer Service). 

As an Accounts Receivable Operations Analyst (Bill to Cash), you act as a central coordination point within the cash collection process. While our external service partner performs the 1stlevel customer outreach, your role ensures that the overall process flows smoothly, all parties are aligned, and potential issues are addressed in a timely and structured manner. 

You monitor dashboards and performance indicators, identify where support or clarification is needed, and work collaboratively with our external partner, Credit Management, Sales Operations, and local finance teams. By ensuring transparency, removing blockers, and coordinating next steps, you help maintain a healthy collection process and contribute directly to improving DSO and customer experience. 

This role is ideal for someone who enjoys facilitating collaboration, creating structure, and guiding stakeholders to a shared outcome — always with a positive and solutions-oriented mindset. 

Your Responsibilities 

Daily Monitoring & Operational Control 

• Review B2C dashboards, aging buckets, matching rates, overdue status, and process performance 
• Validate the completeness and quality of Level1 collection actions performed by the external partner 
• Identify process delays, repeated follow-ups without progress, or cases requiring additional input 
• Ensure internal stakeholders act on their items (approvals, clarifications, issue checks) in a timely manner 

Coordination Between External Partner & Keenfinity Teams 

• Facilitate smooth communication between the external partner and Keenfinity Credit Management, Sales Operations, and local finance 
• Ensure information requests, dispute clarifications, and invoice checks addressed correctly and addressed promptly 
• Support both sides in understanding root causes and required follow-up steps 
• Maintain a clear overview of case ownership and next actions 

Issue Resolution & Escalation Support 

• Coordinate Level2 collection activities when required 
• Work with Credit Managers to ensure formal dunning, payment plans, or dispute handling follow the defined escalation matrix 
• Support Sales Operations and Customer Service in resolving delivery issues, invoice discrepancies, or customer specific questions 
• Highlight high risk accounts or situations requiring leadership visibility 

Performance, Insights & Continuous Improvement 

• Identify recurring issues in communication flow, dunning accuracy, or overdue handling 
• Conduct basic root cause analyses and share insights with the B2C Global Process Owner (GPO) 
• Monitor KPIs such as DSO, dispute volume, open workflows, and service partner performance 
• Contribute to process refinements, documentation updates, and alignment of best practices

Why this role is attractive 

• Direct influence on cash flow, DSO performance, and customer satisfaction 
• Central, high‑visibility role within the global O2C/B2C operating model 
• Strong collaboration with Credit Management, Sales Operations, BPO teams, and Finance 
• Excellent development potential — toward Credit & Collections Analyst, O2C Process Expert, or Collections Lead 
• Work in a fast‑moving, global, transformation‑driven environment 

• 2–4 years of experience in Accounts Receivable, Collections, O2C, Customer Service, or similar coordination roles  
• Solid understanding of cash collection workflows, dunning logic, dispute handling, and invoice lifecycle  
• Experience collaborating with external service providers or Shared Services is an advantage  
• Strong analytical skills; comfortable working with KPIs, dashboards, and aging reports  
• Excellent communication and collaboration abilities — able to build relationships and facilitate cross-team alignment  
• Organized, proactive, and persistent in driving cases to closure  
• Fluent in English; Portuguese or German is an advantage  
• SAP FI/AR knowledge is a plus

Nice to have 

• Experience with CRM/ticketing tools (Zendesk, Salesforce, ServiceNow)  
• Experience in basic dispute resolution or credit processes  
• Power BI and/or advanced Excel skills  
• Familiarity with B2C/B2B dunning workflows 
• Affinity to work with Office 365 and other supportive IT tools (i.e. AI) 

Legal Notes 

• GDPR‑compliant handling of personal data; collection limited to job‑relevant information. 
• No collection of irrelevant private information in line with Portuguese data‑protection rules. 
• Fully non‑discriminatory posting in accordance with EU and Portuguese labor law. 

Keenfinity Benefits includes:

⚖️ Flexible work conditions

🔀 Hybrid work system (2 - 3 days at the office)

🧑‍⚕️ Health insurance and medical office on site (nutrition, psychology, physiotherapy and general clinic)

🍽️ Canteen

🅿️ Free parking lot

🏋️ Sports and health related activities (gym) 

📚 Training opportunities (i.e., technical training, foreign languages training) & certifications

📈 Opportunities for career progression and continuous professional development

🌐 Exchange with colleagues around the world

💲 Access to great discounts in partnerships and products

🌍All our positions are open to people with disability