At KEENFINITY, we are a globally leading provider of innovative and professional security and communication solutions. With over 4,200 employees in over 50 countries worldwide, our ambition is clear: we offer more than just technology – we secure, connect, and amplify the moments that matter in life. 

Next to our passion for technology we’re very passionate about our work environment. Based on values such as trust, appreciation, and accountability we all work together to shape the future – boldly, customer-focused and with a strong team spirit.

To strengthen our global BPO model, we are expanding our Invoice‑to‑Pay (I2P) capabilities in Ovar. This role safeguards day‑to‑day quality in Accounts Payable by overseeing execution by our external service partner and ensuring full adherence to Keenfinity standards and the global I2P template. 

As an Accounts Payable Operations Analyst (Invoice‑to‑Pay), you act as the operational control tower for AP. You do not post invoices or scan documents yourself. Instead, you monitor dashboards and queues, detect errors and delays, verify that the external partner follows our instructions, and drive timely actions from internal stakeholders (e.g., approvals, missing information) so invoices are posted correctly in SAP and ready for payment runs. You support the I2P GPO with insights, root‑cause analysis, and continuous improvement. 

Your Responsibilities 

Daily Operations Monitoring 

• Review I2P dashboards, AP queues, aging, exceptions, and workflow status (OCR → approval routing → SAP posting → payment readiness) 
• Identify incorrect postings, stalled workflows, missing approvals, or deviations from the global process template 
• Trigger and track required actions with internal stakeholders (plants, procurement, business units) until resolved 

External Service Partner Oversight 

• Coordinate day‑to‑day delivery with the external AP operations team; verify adherence to SOPs, work instructions, and service levels (SLAs/KPIs) 
• Proactively flag recurring issues and ensure corrective actions are implemented and sustained 
• Escalate and follow up critical cases end‑to‑end until closure 

Query & Supplier Coordination 

• Oversee the query management handled by the external partner — ensure proper categorization, prioritization, and timely resolution 
• Support supplier communication on escalations (missing data, disputes, invoice corrections, payment clarifications) 
• Align with internal teams to secure approvals and information required to process invoices 

ECM Workflow Quality (Comarch) 

• Validate OCR results, AP queue behaviors, workflow routing (“send to employee”) and approval bottlenecks 
• Identify incorrect classifications, missing metadata, and workflow breaks; document issues and request fixes 
• Support testing of enhancements and template updates; keep procedures and knowledge base current 

Root‑Cause & Continuous Improvement 

• Perform root‑cause analysis on repeated errors (e.g., GR/IR mismatches, master data, PO issues, workflow defects) 
• Recommend sustainable corrective measures to the I2P GPO and track their implementation 
• Contribute to AP performance reporting (processing times, backlog, error rates, rework) 

• 2–4 years’ experience in Accounts Payable / Invoice‑to‑Pay / Shared Services or AP performance control 
• Solid understanding of AP workflows (OCR/ECM, approvals, 3‑way match, GR/IR, exception handling) 
• Hands‑on experience with ECM/workflow tools (ideally OCR‑based, e.g., Comarch) and SAP FI/MM 
• Comfortable working with KPIs, dashboards, aging lists, and exception queues 
• Analytical, structured, detail‑oriented; assertive in driving actions across stakeholders 
• Strong cross-functional collaborator and you are a strong communicator 
• Fluent English; Portuguese is an advantage 

Nice to Have 

• Experience in BPO steering or daily vendor operations oversight 
• Familiarity with Lean / Six Sigma basics and continuous improvement methods 
• Exposure to payment run processes and vendor master data governance 

Why this role is attractive 

• Direct operational impact on the stability and quality of global AP 
• High visibility toward the I2P GPO and cross‑functional stakeholders 
• Work at the intersection of systems, process, and performance (ECM, SAP, KPIs) 
• Clear development path toward Process Analyst, GPO Support, or AP Operations Lead 

Nice to have 

• Experience with e-invoicing standards (e.g., Peppol). 
• Basics in procure-to-pay and three-way match. 
• Excel/Pivot/Power BI for KPI analysis. 
• Hands-on with ticket/workflow tools (e.g., ServiceNow, Jira). 

Legal Notes 

• GDPR‑compliant handling of personal data; collection limited to job‑relevant information. 
• No collection of irrelevant private information in line with Portuguese data‑protection rules. 
• Fully non‑discriminatory posting in accordance with EU and Portuguese labor law. 

Keenfinity Benefits includes:

⚖️ Flexible work conditions

🔀 Hybrid work system (2 - 3 days at the office)

🧑‍⚕️ Health insurance and medical office on site (nutrition, psychology, physiotherapy and general clinic)

🍽️ Canteen

🅿️ Free parking lot

🏋️ Sports and health related activities (gym) 

📚 Training opportunities (i.e., technical training, foreign languages training) & certifications

📈 Opportunities for career progression and continuous professional development

🌐 Exchange with colleagues around the world

💲 Access to great discounts in partnerships and products

🌍All our positions are open to people with disability