KIPP New Orleans Schools is a non-profit network of 13 college-preparatory, public charter schools educating 5500 elementary, middle, and high school students. We have a track record of preparing students for success in college and life for over a decade, and our goal is to help students develop the knowledge, skills, and character strengths they need to pursue a life filled with choices.  

Our schools are part of the free New Orleans public school system and enrollment is open to all students.  As part of the national Knowledge Is Power Program (KIPP) network of 242 schools in 20 states and the District of Columbia, we are committed to partnering with the community to ensure that all children have the knowledge, skills and character they need to achieve their dreams while making the world a better place.  We believe that great teachers and school leaders, a supportive learning environment, and an emphasis on both academics and character are the foundation for student success, and we strive to provide these for every child.

At KIPP New Orleans Schools, teachers, students, and families are all united around the same goal: college and a choice-filled life. We believe that an excellent college-preparatory education will set students up for success in whatever life path they choose. Through collective hard work and commitment, KIPP students complete college at a rate that is above the national average for all students and four times higher than that of students from similar economic backgrounds.

KIPP New Orleans Schools is looking for an Information Technology Intern to contribute to providing hardware, software, and technical support throughout the region.  KIPP New Orleans Schools is expanding its support capacity and device portfolio significantly this year.  The intern will gain hands-on experience in day to day IT operations and administration.

The Information Technology Intern would perform basic duties such as helpdesk support, repairing end-user devices, and student hardware repairs. Detailed responsibilities are listed below.

Key Responsibilities

• Deploy, configure, and maintain laptops, Chromebooks, tablets and network equipment.
  • Maintain inventory of technology assets.
• Maintain and repair systems for student use.
• Deploy and refresh teacher and student machines.
• Maintain inventory of technology assets.
• Provide individual end-user support and training in hardware and software for staff and students.
• Participate in infrastructure enhancement projects such as wireless upgrades, network monitoring, and security enhancements.
• Develop and maintain both internal technical and end-user documentation.
• Research and implement technical solutions tailored to our schools’ needs.

Previous experience in IT-related position or strong interest in pursuing IT career preferred.

• General knowledge and experience with computer hardware
• General knowledge of Microsoft operating systems.
• General knowledge of TCP/IP networking.
• General knowledge of computer and network security.
• Ability to work well with others as part of a small team and independently.　
• Customer-service orientated.
• Computer-related major or prior information technology/technical support experience desirable.

All your information will be kept confidential according to EEO guidelines.

The salary for this position is competitive and commensurate with experience.