Ka.nz is an online AI based hiring platform helping people  round the globe find job opportunities. 

Job Summary:
As a Retail Business Solutions Specialist, you will engage with business customers in a dynamic retail environment, introducing them to innovative Apple and third-party technology solutions that transform the way they work. You will serve as a trusted advisor, helping businesses grow by understanding their needs, presenting tailored solutions, and ensuring an exceptional customer experience from discovery through implementation.

Key Responsibilities:

• Build and maintain relationships with business customers by understanding their unique goals and challenges and recommending the right products and services.

• Deliver outstanding customer service through proactive engagement, in-depth consultations, and expert product knowledge.

• Act as a subject matter expert on business-focused solutions, providing guidance to team members and mentoring them on supporting business customers effectively.

• Facilitate business-focused events, training sessions, and workshops to educate customers and colleagues on Apple ecosystem solutions and offerings.

• Collaborate closely with store leadership and cross-functional partners to align customer needs with appropriate account transition strategies.

• Manage a pipeline of business opportunities using CRM tools to track customer interactions, forecast growth, and ensure follow-through.

• Maintain strong knowledge of all business programs, tools, and policies to ensure compliance and operational excellence.

• Support various store initiatives, including customer-facing activities and events, contributing to a positive team culture.

• Embrace diversity and foster an inclusive environment by respecting and valuing the unique perspectives of customers and colleagues.

• Uphold Apple’s core values in all customer interactions and team collaborations.

• Proven experience in business sales, account management, or customer consulting.

• Strong understanding of how technology can solve business challenges.

• Excellent communication, interpersonal, and organizational skills.

• Passion for innovation, customer success, and continuous learning.

• Ability to thrive in a fast-paced retail environment and work cross-functionally.