We are a Digital Marketing Agency in Saudi Arabia; we offer a diverse range of skills and knowledge to solve marketing challenges. Rooted in creativity and driven by collaboration, our team brings together visionary artists and analytical strategists to redefine marketing. We blend innovation with expertise to craft unique experiences, consistently exceeding expectations and delivering solutions that meet your needs. With creativity at our core, we tackle every challenge head-on, ensuring marketing goals are not just met but surpassed.

JOB PURPOSE:

To maintain existing business with current clients and help our clients to better understand the full potential of our products and act as liaison between the client and delivery external/internal resources. also be responsible for collaborating with different work groups and departments to improve customer support programs and enhance customer satisfaction.

KEY ACCOUNTABILITIES:

Client Relationship Management:

- Develop and maintain strong relationships with clients, understanding their needs and ensuring their expectations are met.

Account Management:

- Oversee client accounts, ensuring timely delivery of services and resolving any issues that arise.

Service Delivery:

- Coordinate with internal teams to deliver services as per client requirements and timelines.

Client Communication:

- Regularly communicate with clients to provide updates, gather feedback, and address any concerns.

Problem Solving:

- Proactively identify potential issues and develop solutions to enhance client satisfaction.

Reporting:

- Prepare and present regular reports on client accounts, including performance metrics and feedback.

Upselling:

- Identify opportunities for upselling additional services or products to existing clients to maximize revenue and enhance client value.

Continuous Improvement:

- Contributes to the identification of opportunities for continuous improvement of processes and practices considering ‘international best practice’, improvement of business processes, cost reduction and productivity improvement.

Policies, Procedures & Processes:

- Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.

Day-to-day Operations:

- Follows the day-to-day operations related to own job to ensure continuity of work.

Bachelor Degree in Advertising, Art, Marketing, Project Management or equivalents.
3-5 years of experience in relevant fields.
Fluent in English.
Experience in marketing agencies is preferred.

Website:
https://cousinedsa.com