The IT technician will have to provide support to users at both the software and hardware levels. He/She will ensure the sustainability of the software and hardware used by the productions and services of the Montreal studio and will also upgrade the various computer systems.

Responsibilities:

• Administer, support and troubleshoot studio hardware (computers, printers, monitors, etc.), software and network operating systems;
• Create and manage users, computer accounts and their access to network resources in “Active Directory”;
• Deploy operating systems and software packages remotely using Microsoft Endpoint Manager (formerly SCCM) tools;
• Install PC hardware components such as graphics cards, RAM, SSDs and hard drives as part of the PC deployment process;
• Ensure the application of security best practices for workstations (e.g. disk encryption, deployment of updates, etc.)
• Configure and support multimedia equipment in conference rooms equipped with videoconferencing systems
• Maintain a current and accurate inventory of hardware, software and technology resources;
• Support teams during moves and various events (training, marketing, etc.)
• Interact with external vendors regarding hardware repair
• Update the knowledge base with newly diagnosed issues and configuration procedures

Relevant experience :

• 2+ years of experience in technical user support
• Be bilingual orally and written (French and English)
• In-depth technical experience with PCs, laptops and tablets.

Skills:

• Excellent customer service
• Sense of organization
• Ability to manage priorities
• Abilities required to provide in-person and remote IT support.
• Ability to work effectively in a rapidly changing environment
• Team spirit

Knowledge :

• Knowledge of an automated deployment system; MEM/SCCM, AD, OSD, etc.
• Excellent knowledge of Windows 10 – 11 and the Microsoft Office 365 suite
• Knowledge of support software and remote access systems
• Knowledge of working with different types of network equipment (switches, routers, network configurations)
• Knowledge of creative software (Adobe Suite, Autodesk products, Visual Studio, etc.) (asset)
• Knowledge of Mac and Linux operating systems (asset)
• Knowledge of multimedia equipment (asset)
• Knowledge of game consoles and mobile hardware (asset) Training: DEP, AEC DEC in Computer Science

Informations supplémentaires

Our talent acquisition specialist, will analyze your application. Please send us your CV highlighting your education, experience and skills.

We look forward to reading your application ! 😊