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Company Name: Navy Federal Credit Union

Member Service Representative (Full-Time) - Hawthorne

Location: Hawthorne, CA, United States (On-site)


Job Description:

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.


This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.


Responsibilities:

• Analyze, research and resolve problems and discrepancies related to member accounts/loans


• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications


• Counsel current and prospective members about Navy Federal's products and services


• Ensure cash and other negotiable instruments are handled properly


• Identify opportunities to cross service products and increase product penetration


• Perform platform banking functions


• Assist level I team members


• Understand and comply with federal and other regulations relating to financial products and services


• May assist with Branch Office vault opening, closing and balancing procedures


• May serve as a Branch Office and/or ATM vault custodian


• Perform other duties as assigned

Qualifications:

• Ability to work independently and in a team environment


• Working knowledge of savings and checking products, accounts, and services


• Effective active listening skills to accurately respond to inquiries and account requests


• Effective organizational, planning and time management skills


• Effective research, analytical, and problem-solving skills


• Effective skill building effective relationships through rapport, trust, diplomacy, and tact


• Effective skill exercising initiative and using good judgment to make sound decisions


• Effective skill maintaining composure in a high production and changing environment


• Effective skill navigating multiple screens and PC applications and adapting to new technologies


• Effective skill performing mathematical calculations and working accurately with numbers


• Effective verbal and written communication skills

Desired Qualifications:

• Experience in member/customer service preferably in a call center, retail banking or financial institution


• Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Location: 5360 Rosecrans Avenue, Hawthorne, CA 90250

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.



* Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment.



About Us:

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged, and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.



Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.



Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.



Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume.



Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.



Job Info:

Job Identification: 19999

Job Category: Branch Operations

Posting Date: 07/31/2024, 12:10 PM

Apply Before: 08/07/2024, 12:10 PM

Degree Level: No Formal Education

Job Schedule: Full time

Job Shift: Shift Work

Locations: Hawthorne CA (On-site)

Salary Range: $23.23 - $27.02 hourly, Hawthorne CA