Jobs for Humanity is collaborating with upwardlyglobal to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company Name: upwardlyglobal

No wage data provided Occupation: Computer User Support Specialists Location: Fort Mill, SC 29715 Positions available: 1 Job #: JP-004511371 Posted: 5/30/2024 Source: TEKsystems Site: www.teksystems.com Job Description

Our client seeking a IT Support Technician. As an IT Support Technician, you will provide direct technical support to end users via phone, email, walk-up and web on all IT based systems, including but not limited to: Email, PC Network systems, Microsoft Office products, Printing, Scanning, Faxing, basic computer hardware systems, and web systems.

DUTIES & RESPONSIBILITIES

• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks and monitors the problem to ensure a timely resolutionthey use Service Now.
• Provide as 2nd level (Tier II) support to other helpdesk technicians.
• Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of complicated tasks.
• Self-motivated to identify and solve customer problems and to improve the service delivered by the CMIS department as a whole.
• Takes on added responsibilities to manage and administer customer support systems and departmental systems.
• Works with other department team members to insure good cross communication and cross training.
• Perform other duties assigned as assigned by the manager.

Additional Information