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Company Name: upwardlyglobal

Implementation Consultant

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Work with our technology-driven solutions for property assessment and tax software and mass appraisal services. From data collection to computer-assisted mass appraisal to tax billing and collections, you can help develop property and recording solutions for the public sector.

Location: Remote | Dayton Metropolitan Area, Ohio

Travel: 25-50%

Responsibilities:

• Provide professional services such as consultation, software readiness, and education to clients on Tyler software products.
• Design and conduct knowledge transfer sessions on-site or through webinars.
• Educate users on software functionality as well as on data entry, system administration, user security, and user permissions.
• Perform consultation/analysis of client business model to identify and document client requirements regarding Tyler products and functionality.
• May recommend options for new approaches in client work processes as appropriate to ensure efficient software solutions for the client's needs.
• May identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, processes, configuration, and other relevant changes.
• May consult with users to identify the proper data mapping process for product conversion.
• Provide instruction to clients on proofing and analyzing data conversions from existing software to Tyler applications.
• May create custom reports or customize existing reports to satisfy client requirements.
• Play an active role in troubleshooting client issues, or work with the Support or Development departments to resolve them.
• Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets, and weekly expense reports, and updating systems-related client activity.
• May assist QA staff with product testing or modification testing as required.
• Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
• Create both client-facing and internal documentation such as "quick tips" and "how tos".
• Act as liaison between the client and the company's technical staff including conveying technical information so that non-technical individuals can understand.
• May participate in the annual User Conference.
• Facilitate user group discussion on assigned modules/topics.
• Extensive travels to client sites.

Qualifications:

• Bachelor's degree or higher in Computer Sciences, Management Information Science, Business, or related discipline. Equivalent work experience may substitute for the degree requirement.
• Typically, a minimum of one year of experience as an Associate Implementation Consultant or equivalent industry experience.
• Solid knowledge and understanding of software-related products or solutions.
• Knowledge and understanding of Geographic Information Systems technology is a plus.
• Excellent initiative, interpersonal, collaboration and relationship building, and customer service experience involving developing professional relationships with internal and external clients.
• Prior experience identifying, defining, analyzing, and documenting client work processes, data, systems, and/or related activities.
• Solid skills in negotiating and influencing clients to meet their needs by proposing viable solutions.
• Excellent attention to detail involving defining client functional software requirements (technical and non-technical), client processes, etc.
• Strong organizational skills with a proven track record of prioritizing, managing, and executing multiple priorities successfully.
• Strong analytical and critical thinking skills and experience in the technical environment involving research, performing data/gap analysis with proficient problem-solving experience anticipating, and resolving.