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Company Name: FIS Global

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

No Degree

Travel Percentage :

5 - 10%

Worldpay Is a Merchant Services and Payment Processing Provider Offering a Payment Gateway for Online Transactions. We provide simple and reliable card payment solution - used by 1 million merchants globally processing 110 million transactions daily

Our technology powers billions of transactions annually that move over $10 trillion around the globe.

About the team

The focus of this role is centered around performing quality evaluations, considering compliance regulations and delivering exceptional customer service through our people. This is an essential role to meet the demands of a dynamic and changing business within the Quality Team ensuring that processes are adhered to at various points of the customer journey including on boarding, maintenance and ongoing due diligence. It is vital to ensure all risk to the business is minimized, customer experience is continuously evaluated, and changes or improvements are implemented. The functionality of this team is essential to the future development of the business and critical to the performance management process.

What you will be doing

Your role will be primarily focusing on the processes undertaken by the WPFB Teams, however, other departments may be brought into scope from time to time.  You would be responsible for applying knowledge around Customer Due Diligence, onboarding, and maintenance processes in conjunction with the Quality Frameworks to complete audits on a wide range of functions across WPFB, onshore and offshore to provide a level of governance to protect the business and support future internal and external audits.

• Quality Assurance on all processes carried out by the WPFB Team including Customer Due Diligence, Onboarding, Maintenance and Ongoing Reverification
• Delivering feedback and coaching to our internal business partners to help upskill their knowledge and performance
• The ability to maintain accurate data and drive improvement activity
• Demonstrate strategic thinking, with the ability to create and implement quality framework and standards
• The ability to evolve and adapt to the changing dynamic of the business
• A self-disciplined approach to maintain business knowledge and an adequate level of multi-skilling to make recommendations to protect our business 

What you bring:

• Attention to detail
• Strong knowledge of Customer Due Diligence processes
• Operations knowledge and experience
• Excellent interpersonal skills to maintain effective balanced working relationships
• Ability to achieve smart targets, understand performance statistics with confidence to present results to stakeholders

Bonus if you have:

• 2 years merchant line of business experience
• Previous experience or knowledge of Quality Assurance

What we offer you

• A Competitive salary and benefits to support your lifestyle and wellbeing
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – Worldpay is your final career step!
• Great workspaces with dedicated and motivated colleagues
• A work environment built on collaboration, flexibility, and respect

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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