Chat Support Remote

  • Full-time

Company Description

We are online education platform. We help for youth unemployment India. Who can teach work from home. Any topic.

Job Description

Job Description: Chat Support (Remote)

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives

Share your updated CV on WhatsApp9079400361

Qualifications

Any Graduation

Additional Information

We are New Learning and we are different

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