Chat Support Remote
- Full-time
Company Description
We are online education platform. We help for youth unemployment India. Who can teach work from home. Any topic.
Job Description
Job Description: Chat Support (Remote)
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Requirements and skills
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Share your updated CV on WhatsApp9257281188
Qualifications
Any Graduation
Additional Information
We are New Learning and we are different