Jobs for Humanity is partnering with Teleperformance USA to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: Teleperformance USA

Category: Customer Service/Support Why You'll Choose Us Teleperformance is a company that partners with leading companies around the world to enhance customer experience. We are a diverse and highly skilled team that offers a wide range of solutions and technologies to deliver outstanding service. We believe that every interaction should be treated as unique. Benefits of working with us include: - Paid Training - Competitive Wages - Full Benefits (Medical, Dental, Vision, 401k, and more) - Paid Time Off - Employee wellness and engagement programs Your Impact As a customer service representative, you will play a vital role in our team. You will be the eyes and ears for us, handling customer inquiries and finding innovative ways to respond. You will have the opportunity to interact with people from all walks of life in a collaborative and engaging environment. Every day will bring new challenges and opportunities for growth. Your Responsibilities - Connect with customers via phone/email/chat/social media to resolve their questions or concerns - Calmly attempt to resolve and de-escalate any issues - Escalate interactions when necessary and appropriate - Respond to requests for assistance and/or process payments - Track all call related information for auditing and reporting purposes - Provide feedback on call issues What We're Looking for - High School Diploma or equivalent - Active Personal Lines License - 18 years of age or older - Proficient in PC operation and navigation - Able to work independently - Excellent communication skills, both oral and written - Ability to work in a constantly changing and fast-paced environment - Ability to stay composed and objective - Strong listening skills Being One of Our People At Teleperformance, we strive to create an environment that promotes happiness and growth for our employees. We value your contributions and encourage continuous learning and development. We want you to be motivated and proud to be a part of our team. That's why we invest in creating outstanding work experiences and endless opportunities for advancement. We want you to be at your best, always. Teleperformance is an Equal Opportunity Employer. Thank you for considering Teleperformance. We look forward to reviewing your application.