Jobs for Humanity is partnering with Teleperformance USA to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: Teleperformance USA

**Category: Customer Service/Support** **Why You'll Choose Us** Teleperformance is a global company that partners with leading companies around the world to enhance customer experience. We are a diverse and skilled team, providing integrated solutions and the highest security standards. We believe that every interaction with our customers is unique and should be treated as such. When you work with us, you'll enjoy the following benefits: - Paid Training - Competitive Wages - Full Benefits (Medical, Dental, Vision, 401k and more) - Paid Time Off - Employee wellness and engagement programs **Your Impact** As a customer service representative, you will play a vital role in our team. You will be the ears and eyes for our organization, responding to customer inquiries and finding innovative solutions. In a collaborative and engaging environment, you'll have the opportunity to interact with people from all walks of life. Each day will bring new challenges and opportunities for growth. Your potential is limitless with us. **Your Responsibilities** - Connect with customers via phone/email/chat/social media to address their questions or concerns - De-escalate and calmly resolve any issues that arise - Escalate interactions when necessary and appropriate - Assist with requests for assistance and process payments, if needed - Keep track of call information for auditing and reporting purposes - Provide feedback on call-related issues **What We're Looking for** - High School Diploma or equivalent - Active Personal Lines License - 18 years of age or older - Proficiency in PC operation and navigation - Ability to work independently - Excellent oral and written communication skills - Ability to thrive in a fast-paced environment - Strong listening skills **Being One of Our People** Our mission is to create a work environment that promotes happiness and personal growth for our employees. When you join our team, you are valued and encouraged to learn and teach. We want you to come to work motivated and proud to be a part of our team. We invest in creating outstanding work experiences and provide endless development opportunities. Your well-being and success are important to us. Teleperformance is an Equal Opportunity Employer. We welcome and support diversity in our workforce. To apply for this position, please fill out the form below with your information: - Name: - Email: - Contact Number: - Resume/CV (optional): - Preferred method of contact: Email/Phone