Jobs for Humanity is partnering with Capital One to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: Capital One

Full Time Branch Ambassador- East Suffolk Area Welcome to a new way of banking. Here at Capital One, we believe that banking should be tailored to fit your everyday life, not the other way around. As a Branch Ambassador, you will have the opportunity to make a difference in our customers' banking experience. You'll engage with people, share your knowledge of our products, and assist with various transactions like check cashing, deposits, transfers, and withdrawals. In addition, you'll help prevent fraud and ensure that all operational policies and procedures are followed. Providing quick and efficient resolutions to customer inquiries is also an important part of your role, creating an extraordinary customer experience. We understand that our world is constantly changing, so we're looking for adaptable Ambassadors with a growth mindset who are committed to providing exceptional customer service. Our Branch team is dedicated to enhancing the financial lives of the communities we serve. We're not just filling positions, we're looking for outgoing and passionate people who want to be part of this reimagined banking experience. Here's what we're looking for in you: - You're friendly and approachable, able to connect with customers and make them feel welcome. Whether it's helping with technology challenges, engaging in casual conversation, or showcasing our products and services, you know how to connect with people. - You have the ability to understand and address both personal and business financial needs, helping to reduce customer anxiety. If needed, you can also bring in experts to guide customers towards their financial goals. - Compliance is important to you, especially when working at a bank. You'll ensure that all audit and security policies and procedures are followed according to bank policy and federal regulations. - You'll support customers in all areas of the branch, including cash handling and service needs, ensuring every customer interaction is handled with care. - We believe that every Ambassador is an expert, leading to an improved retail customer experience with fewer handoffs. - You have a natural curiosity and enjoy learning. We'll provide training on Capital One's products, services, and experiences, empowering you to guide customers towards their financial goals. - You're tech-savvy. You'll showcase the possibilities within our physical branch, demonstrating how to navigate our mobile and online experiences using our laptops and iPads. You'll also educate customers on other banking channels and additional products and services we offer. - Being a team player is important to you. You'll work with a dynamic team of banking professionals, inspiring one another. - You'll research and answer customer inquiries, using various tools and channels to recommend appropriate solutions and enhance customer retention and engagement. - You'll be able to travel between branches in your assigned local area and provide support wherever you are needed. If you feel aligned with these qualities and are excited about this opportunity, let's talk. Basic Qualifications: - High School Diploma, GED, or Equivalent Certification - At least 1 year of Retail, Sales, or Customer Service experience - At least 6 months of cash handling experience Preferred Qualifications: - Associate's degree - 2+ years of Retail, Sales, or Banking Experience We value diversity and inclusion in the workplace. Capital One is committed to providing equal employment opportunities to all individuals, regardless of sex, race, age, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law. We promote a drug-free workplace. Capital One offers a comprehensive and inclusive set of benefits that support your total well-being. Learn more at the Capital One Careers website. Please note that this salary information is solely for candidates hired to work in the mentioned location. Part-time salary will be prorated based on the agreed-upon hours. Candidates hired to work in other locations will receive the pay range associated with that location. At this time, Capital One will not sponsor new applicants for employment authorization for this position. We are an equal opportunity employer. If you require an accommodation during the application process, please contact Capital One Recruiting. Thank you for considering joining our team. We look forward to hearing from you! ---------------------------------------------------------------------------------------------------------------- - Friendly and engaging individuals who can connect with customers and provide a welcoming experience. - Ability to understand and address personal and business financial needs, reducing customer anxiety and providing guidance towards financial goals. - Compliance-minded individuals who follow audit and security policies and procedures. - Supportive team members who handle all areas of the branch and provide excellent customer service. - Curious learners who embrace new technology and can educate customers on different banking channels. - Team players who collaborate with others and inspire their teammates. - Resourceful individuals who can research and respond to customer inquiries effectively. - Willingness to travel between branches in the local area to provide support. - High School Diploma, GED, or Equivalent Certification required. - Retail, Sales, or Customer Service experience of at least 1 year. - Cash handling experience of at least 6 months. - Preferred qualifications include an Associate's degree and 2+ years of Retail, Sales, or Banking experience. - Capital One is an equal opportunity employer, committed to diversity and inclusion in the workplace. We offer a comprehensive set of benefits to support your well-being. - Salary range: $51,542 - $51,542 for Branch Ambassador in New York. Note: Full details about the benefits, eligibility, and application process can be found on the Capital One Careers website.