Jobs for Humanity is partnering with Checkr to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: Checkr

About the team/role

As a Named Principal Customer Success Manager, you will be part of our customer success team that works with our largest enterprise customers. Your role will be to ensure these customers have a positive experience, find value in our products, and build strong partnerships with Checkr. You will work closely with our customers' leadership teams, using your excellent communication and problem-solving skills to navigate technical workflows and earn their trust. You will collaborate with colleagues and act as a trusted advisor and advocate for our customers.

What you'll do

• Take ownership of challenges and investigations, and work with the Customer Success Director to develop long-term solutions
• Build great relationships with colleagues to shape our products and resolve any issues quickly
• Show your problem-solving skills by breaking down complex business problems, simplifying them, and finding creative solutions
• Develop a deep understanding of Checkr products and customer workflows to provide timely and professional support
• Troubleshoot technical issues to ensure customer satisfaction
• Manage projects effectively and document decisions
• Understand and address customer analytics requests, and present insights and opportunities for improvement
• Build trust with customers and strengthen strategic partnerships
• Collaborate with different teams to improve our customer service
• Advocate for our customers internally

What you bring

• 5+ years of experience in Customer Success, managing large enterprise relationships with deep technical/product needs
• Technical background that enables you to quickly understand the Background Check Industry and Checkr's software products
• Excellent written and verbal communication skills
• Flexibility and tenacity to handle multiple priorities and projects in a fast-paced environment
• Experience with common software applications and basic analytics
• Experience in a B2B software technology company, HR tech industry experience is a plus
• Enjoy working in a team and celebrating success
• Willingness to travel up to 20% for meetings

At Checkr, we believe that a hybrid work environment promotes collaboration, innovation, and connection. Our office locations are in Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. We provide office perks like lunch four times a week, a commuter stipend, and snacks and beverages. Transparency is one of our core values, and we disclose salary ranges in all our job postings. The on-target earnings range for this role in San Francisco, CA is $144,415 to $195,385. For more information on our compensation philosophy, please visit our website.

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all our roles. We believe that the diversity of our employees enriches our workplace. We also welcome qualified applicants with prior arrest or conviction records, in accordance with local, state, and federal laws.

--- **Response:** Dear Hiring Manager, I hope this message finds you well. I am writing to express my interest in the Named Principal Customer Success Manager role at Checkr. I am excited about the opportunity to contribute my skills and experience to a company that values inclusivity and fairness. Based on the job description you provided, here are some key points to highlight my qualifications: - I have over 5 years of experience in Customer Success, with a focus on managing large enterprise relationships and deep technical/product needs. - My technical background enables me to quickly understand industries such as the Background Check Industry and Checkr's software products. - I have excellent written and verbal communication skills, and can simplify complex business problems in a digestible and approachable manner. - I am flexible, tenacious, and capable of juggling multiple priorities and projects in a fast-paced environment. - I have experience with common software applications and basic analytics. - I have previously worked in a B2B software technology company, and I am particularly interested in contributing my skills to the HR tech industry. - I enjoy working collaboratively in a team and celebrating success. - I am willing to travel up to 20% for customer-facing or internal team meetings. I am committed to building strong relationships with customers and ensuring their success with Checkr's products. I believe in Checkr's mission of providing a fair chance to work for everyone, and I am excited about the opportunity to contribute to this mission. Thank you for considering my application. I have attached my resume for your reference. I look forward to the opportunity to discuss how my skills and experience align with the Named Principal Customer Success Manager role at Checkr. Sincerely, [Your Name]