Jobs for Humanity is partnering with USAA to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: USAA

Why USAA? Join us in making a difference that truly matters. At USAA, our mission is important: to support the financial stability of millions of U.S. military members and their families. While not all of our employees have served in the military, we all share the common goal of giving back to those who have. Together, we work towards creating exceptional experiences and meaningful impacts for our members. We believe in core values that include honesty, integrity, loyalty, and service. These values shape everything we do – from how we treat our members to how we interact with each other. Join us and be a part of what makes us special!

The Opportunity

We are looking for a BBPC for the Credit Card Rewards team. In this role, you will focus on delivering exceptional rewards and loyalty experiences for our members. You will also be involved in end-to-end testing for the rewards platform. This position is a mid-level individual contributor role. As a trusted advisor, you will provide consultation services to internal clients in areas such as strategic sourcing, supplier management, third party risk management, and bank operations. You will gather and consolidate demand, identify opportunities, and develop effective solutions to improve the efficiency of our bank operations. We offer a flexible work environment that requires you to be in the office four days a week. This position can be based in several locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA, or Tampa, FL. Please note that we do not provide relocation assistance for this position. What you'll do: - Implement process initiatives aligned with the bank's strategic roadmap - Develop customer-specific business process improvements that align with bank strategy and risk management framework - Provide consultation, solutions, and change management to the business on risk management processes - Develop communication and change management plans for customers and internal stakeholders - Ensure alignment between collaborators and customers across business process projects - Use reporting, data, and analytics to measure process and project performance - Manage risks associated with business activities in accordance with policies and procedures What you have: - Bachelor's Degree or equivalent experience in business process consulting, process design, or program/project management (4+ years of experience) - Proficient knowledge of bank products and processes - Experience in implementing and sustaining change/improvements - Experience in quality management and process improvement methodologies - Familiarity with Risk Management frameworks and Banking Regulatory requirements What sets you apart: - Experience in Banking or Financial Services - Experience in the Credit Card area - Program management and execution experience in a large-scale organization - Test planning and execution experience with large programs - Knowledge of program management methodologies, specifically SAFe Agile - Ability to collaborate with cross-functional teams on multiple projects - US military experience through military service or as a military spouse/domestic partner

The above description provides an overview of the job and its requirements. It is not an exhaustive list of all the work that may be performed in this role.

What we offer: - Competitive compensation based on experience and market data ($71,490 - $136,690) - Performance-based pay incentives, subject to overall corporate and individual performance - Comprehensive benefits for physical, financial, and emotional wellness - Career path planning and continuing education support to help you reach your professional goals For more information about our benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, and this posting will remain open until the position is filled. Interested candidates are encouraged to apply on the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.