Jobs for Humanity is partnering with Teleperformance USA to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: Teleperformance USA

Customer Service/Support Representative

Why You'll Choose Us

Teleperformance is a partner to leading companies, providing solutions and enhancing customer experience. We are a diverse and skilled team, offering integrated omnichannel solutions, technology, and high security standards. We value each interaction as unique.

Benefits of working with us:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

Your Impact

As a customer service representative, you are an essential part of our family. You will handle customer inquiries and find innovative ways to respond. You will work in a collaborative environment and engage with people from all walks of life. Each day will bring new challenges and opportunities for growth.

Use your own Device!

You can use your personal device (desktop, laptop, or tablet) for this position. Your device should have Windows 11 or later, a minimum of 8GB RAM, and an Ethernet LAN connection for Internet. You can work from the comfort of your own quiet and confidential space in your home.

Your Responsibilities

• Connect with customers via phone/email/chat/social media to resolve inquiries
• Attempt to de-escalate and resolve issues
• Escalate interactions when necessary
• Assist with requests and processing payments
• Track call information for reporting purposes
• Provide feedback on call issues
• Upsell if required

What We're Looking for

• High School Diploma or equivalent
• 18 years of age or older
• Minimum 6 months sales experience
• Typing speed of 35 WPM
• Proficient in PC operation and navigation
• Able to work independently
• Excellent oral and written communication skills
• Ability to work in a fast-paced environment
• Ability to stay composed and objective
• Strong listening skills

Work from Home Requirements

• Personal device with Windows 11 or later, Wired Ethernet LAN connection, minimum of 8GB RAM
• High-speed Internet
• Dedicated workspace
• Proof of internet speed required

Being One of Our People

We strive to provide an environment that promotes happiness and personal growth for our employees. We want you to feel valued, inspired, and proud to be part of our team. We offer outstanding work experiences and endless development opportunities. Your well-being is important to us.

Teleperformance is an Equal Opportunity Employer.