Jobs for Humanity is partnering with Intuit to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: Intuit

About the Opportunity

Are you looking for a new seasonal opportunity with the leading tax software company in Canada?

If you have experience as a tax professional, are highly motivated, and have excellent communication skills, we need your help in assisting our customers with their taxes using Intuit TurboTax products. By providing expert guidance and support, you will contribute to our goal of "Powering Prosperity Around the World." Your role will be crucial in enhancing our brand reputation by delighting our customers and empowering them to prepare their taxes with confidence.

Intuit TurboTax is the best-selling brand of tax preparation software in Canada. Intuit has consistently been recognized as a top employer and ranked on Fortune's "100 Best Companies to Work For" and Fortune World's "Most Admired Software Companies" lists.

What You'll Bring

• Minimum 3+ years of paid professional experience in tax preparation using professional tax preparation software
• Experience preparing a minimum of 125 tax returns per tax season for the past 3 years
• Ability to prepare and support various federal and provincial tax returns for individuals, including students, pensioners, self-employed individuals, rental property owners, investors, and those with foreign income
• Familiarity with E2E customer personal returns, including employment, self-employment, rental, investments, T1135, foreign income, and all applicable credits and deductions
• Working knowledge of tax laws and concepts, excellent critical thinking, and problem-solving skills
• Comfortable using Windows and mobile platforms, as well as G-suite applications (such as Docs and Sheets)
• Strong written and verbal communication skills
• Flexible availability/schedule
• Bilingual proficiency (English and French, both reading/writing and speaking) is considered an asset
• Experience in preparing Quebec tax (TP1) returns is considered an asset
• Experience providing support in a contact center environment is considered an asset

How You Will Lead

• Provide tax guidance for personal tax returns in a remote, seasonal, and customer-facing role
• Collaborate with customers to prepare or review their tax return, ensuring compliance and accuracy through tax guidance and preparation services
• Research and address tax-related questions, communicating with customers through written and oral channels
• Offer a Full Service experience by preparing, reviewing, and filing customers' returns with the CRA (Canada Revenue Agency) or assisting customers as they prepare their own returns with tax advice, preparation, and guidance on required documents
• Stay updated on tax regulations to provide accurate advice on maximizing customer tax returns
• Create exceptional customer interactions and experiences by empathizing with customers, drawing on your deep tax knowledge and expertise
• Proactively seek out and provide the right answers to each customer by utilizing government websites, professional resources, and team expertise, translating complex information into everyday language
• Troubleshoot and resolve customer inquiries, applying defined practices, procedures, and company policies

*Intuit offers competitive compensation packages with a strong pay-for-performance rewards approach. The expected base pay range for this position is PEI $25.50 – 34.50, BC $25.50 – 34.50, Nova Scotia $25.50 – 34.50. Additional bonuses may also apply. To learn more about our compensation and benefits, please visit Intuit®: Careers | Benefits. Pay is determined based on factors such as job-related knowledge, skills, experience, and work location. Intuit conducts regular comparisons to ensure pay equity for employees in terms of ethnicity and gender.