Jobs for Humanity is partnering with Intuit to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: Intuit

Seasonal Opportunity: Help People with Taxes and Empower Prosperity

Are you ready for a new seasonal opportunity with the leading tax software company in Canada?

If you have experience as a tax professional, are highly motivated, and have excellent communication skills, we need your help in assisting our customers with their tax preparations using Intuit TurboTax products. By providing expert guidance and support, you will contribute to our goal of "Powering Prosperity Around the World." Your role is crucial in enhancing our brand by delighting customers and empowering them to efficiently prepare their taxes.

TurboTax is the top-selling brand of tax preparation software in Canada. Intuit, our parent company, is consistently recognized as an excellent employer and ranks on both Fortune's "100 Best Companies to Work for" and Fortune World's "Most Admired Software Companies" lists.

What You'll Bring

• Minimum 3+ years of paid professional tax preparation experience, using professional tax preparation software
• Preparation of at least 125 tax returns per tax season for the past 3 years
• Experience in preparing a wide range of federal and provincial returns for individuals, including students, pensioners, self-employed individuals, rental property owners, investors, and those with foreign income
• Ability to prepare and file comprehensive customer personal returns, covering employment, self-employment, rental income, investments, T1135, foreign income, and all credits and deductions
• Sound knowledge of tax laws and concepts, exceptional critical thinking, and problem-solving skills
• Comfortable with Windows and mobile platforms, as well as G-suite applications (such as Docs and Sheets)
• Excellent written and verbal communication skills
• Flexible availability and schedule
• Bilingual proficiency in English and French (reading, writing, and speaking) is considered an asset
• Experience in preparing Quebec tax (TP1) returns is considered an asset
• Experience in providing support in a contact center environment is considered an asset

How You Will Lead

• Offer tax guidance for personal tax returns in a remote, seasonal, and customer-facing role
• Collaborate with customers to prepare or review their tax return, ensuring compliance and accuracy by providing tax guidance and/or tax preparation services
• Research and address tax-related questions, responding directly to customers through written and oral communication
• Provide a Full Service experience by preparing, reviewing, and filing customers' returns with the CRA (Canada Revenue Agency) or assisting customers in preparing their own tax returns with advice, tax preparation support, and guidance on required documents for the CRA
• Stay up-to-date with tax regulations to provide accurate advice on maximizing customers' tax returns
• Create exceptional customer interactions and experiences that instill confidence, using empathy, deep tax knowledge, and expertise
• Proactively find and deliver the right solutions for each customer, utilizing government websites, professional resources, and team expertise, while translating complex concepts into everyday language
• Apply established practices, procedures, and company policies to troubleshoot and resolve customer inquiries

Our Commitment to You

We provide a competitive compensation package with a strong pay-for-performance rewards approach. The expected base pay range for this position varies by location. Additional cash incentives may be available, in accordance with our applicable plans and programs. Learn more about our compensation and benefits by visiting Intuit: Careers | Benefits.

Compensation is based on factors such as job-related knowledge, skills, experience, and work location. At Intuit, we strive for ongoing pay equity by conducting regular comparisons across categories of ethnicity and gender.