Jobs for Humanity is partnering with Cooper University Health Care to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: Cooper University Health Care

About us

At Cooper University Health Care, we are committed to providing exceptional healthcare to all individuals. Our dedicated team of professionals continuously strive for clinical innovations and improved access to state-of-the-art facilities, equipment, technologies, and research protocols. We value our employees by offering competitive rates and compensation, comprehensive employee benefits programs, favorable working conditions, and opportunities for professional development.

Discover why Cooper University Health Care is the preferred employer in South Jersey.

Short Description

This position focuses on delivering outstanding customer service to our patients. The role involves ensuring the quality of patient scheduling, maintaining positive telephone etiquette, and ensuring customer satisfaction in line with the mission of Cooper University Hospital. As the first point of contact for incoming patients, your responsibilities will include greeting, registering, scheduling, collecting copays, and providing general information to patients and their families using the AIDET approach. You should be organized, proactive, and embody Cooper's values when interacting with customers and colleagues. Additionally, you will serve as a non-clinical guide for patients during discharge coordination.

Experience Required

We prefer candidates with at least one year of recent registration or billing experience in a medical facility. Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations, and referrals is highly desired. Experience with the Epic system is also preferred. Excellent organizational, written, verbal communication, and teamwork skills are essential. Demonstrated excellence in customer service is a must.

Education Requirements

A high school diploma or equivalent is required.

--- Response

Dear [Applicant's Name],

Thank you for your interest in the position at Cooper University Health Care. We appreciate your commitment to providing exceptional healthcare and customer service to our patients.

Based on your provided qualifications and experience, we believe you could be a great fit for this role. Your skills in patient scheduling, registration, and insurance procedures, as well as your proficiency in utilizing the Epic system, make you an ideal candidate for this position. Additionally, your demonstrated excellence in customer service aligns perfectly with our mission.

We value inclusivity and diversity at Cooper University Health Care. We welcome applicants from all walks of life, including the elderly, refugees, individuals with visible and invisible disabilities, LGBTQIA+ individuals, and veterans. We believe that by fostering a diverse team, we can better meet the needs of our patients and provide outstanding healthcare services.

At Cooper, we offer competitive rates and compensation, comprehensive employee benefits programs, favorable working conditions, and opportunities for professional development. We believe in providing our employees with the tools and support they need to build and explore a successful career. We are excited about the potential of having you join our team.

If you are interested in proceeding with your application, please reply to this email and let us know your availability for an interview. We look forward to discussing your qualifications further.

Thank you again for considering a career at Cooper University Health Care.

Best regards,

[Your Name]

--- Summary of Job Ad: - Cooper University Health Care is committed to exceptional healthcare and welcomes applicants from all backgrounds. - The position emphasizes providing excellent customer service to patients. - Responsibilities include patient scheduling, registration, collecting copays, and offering general information using the AIDET approach. - Candidates should have at least one year of recent registration or billing experience in a medical facility. - Proficiency in patient registration, scheduling, medical insurance procedures, and Epic system usage is preferred. - Strong organizational, communication, and teamwork skills are required. - A high school diploma or equivalent is necessary for this role.