Jobs for Humanity is partnering with FIS Global to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: FIS Global

Position Type:

Full-time

Type of Hire:

Experienced (relevant combination of work and education)

Travel Percentage:

0%

Are you a hardworking and motivated individual looking to use your English skills to assist U.S.-based clients through outbound calls and reviewing paperwork? Do you enjoy learning new skills? Join our Transfer Agent department to receive comprehensive training and help us provide excellent client service.

About the Team

We are the Transfer Agency Operations Department responsible for processing requests for our American shareholders based on received documentation. We ensure that these requests are accurately processed and completed on time to meet our customers' expectations. We are currently hiring for our NIGO Callback team, which resolves issues with paperwork through direct client contact. We work closely with our branches in the United States and India.

What You Will Be Doing

• Working with multiple applications and technological solutions to complete daily tasks
• Contacting clients via callback to obtain missing information, clarify requests, or confirm processed transactions
• Collaborating with multiple groups responsible for initial review of documentation
• Processing account maintenance and financial transactions based on written instructions from customers
• Participating in team meetings, group projects, and initiatives

What You Bring

• No prior financial knowledge required - we provide full training conducted by our experienced Training Team
• Ability to work in an English-speaking environment and communicate with American clients (C1 language level)
• Computer literacy and ability to understand documents and procedures within specified timelines
• Problem-solving skills, initiative, and independence
• Customer-centric attitude
• Higher education or currently in the final years of study with availability for full-time work
• Flexibility to work from 2:00 pm to 10:00 pm, Monday to Friday

By Joining the Team, You Can Expect

• Work in an innovative and entrepreneurial environment of a growing international company
• Option to work fully remotely, with necessary equipment provided by the company
• Development opportunities through online training and LinkedIn Learning
• Participation in projects and training sessions to enhance both soft skills (communication, presentation, conducting meetings) and technical skills (Excel, capital markets knowledge, English language)
• A supportive working atmosphere with team integration meetings and experienced colleagues
• Opportunities to get involved in social projects and local initiatives
• Language courses
• Employment contract with competitive salary and excellent benefits such as private health insurance, life insurance, and a pension plan
• Work-life balance philosophy

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS primarily works through direct sourcing. We do not accept resumes from recruitment agencies that are not on our preferred supplier list. FIS is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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--- Response: Hi there, Thank you for your interest in the open position at our Transfer Agent department. We're happy to provide you with more information. Here are the key details: - Position: Full-time - Type of Hire: Experienced (relevant combination of work and education) - Travel Percentage: 0% Are you a hardworking individual looking to utilize your English skills to assist U.S.-based clients through phone calls and paperwork? No prior financial knowledge is required, as we provide comprehensive training. Join our team to provide excellent client service. About the Team: Our Transfer Agency Operations Department processes requests for American shareholders based on received documentation. We ensure accurate and timely processing to meet customer expectations. We're currently hiring for our NIGO Callback team, which resolves paperwork issues through direct client contact. We work closely with branches in the United States and India. Responsibilities: - Use various applications to complete daily tasks - Contact clients via callbacks for missing information or confirmation of transactions - Collaborate with other teams for initial documentation review - Process account maintenance and financial transactions - Participate in team meetings, projects, and initiatives What You Bring: - No financial knowledge required; comprehensive training provided - Ability to work in an English-speaking environment and communicate with American clients (C1 language level) - Computer literacy and adherence to specific timelines - Problem-solving skills, initiative, and independence - Customer-centric attitude - Higher education or currently in the final years of study with availability for full-time work - Flexibility to work from 2:00 pm to 10:00 pm, Monday to Friday What You Can Expect: - Work in an innovative and entrepreneurial environment of a growing international company - Option to work fully remotely, with necessary equipment provided - Development opportunities through online training and LinkedIn Learning - Enhancements in both soft skills (communication, presentation, conducting meetings) and technical skills (Excel, capital markets knowledge, English language) - Supportive working atmosphere and integration with experienced colleagues - Opportunities to get involved in social projects and local initiatives - Language courses - Competitive salary and excellent benefits, including private health insurance, life insurance, and a pension plan - Work-life balance philosophy Privacy Statement: FIS prioritizes the privacy and security of personal information we process. For specific information on how we protect personal information online, please see our Online Privacy Notice. Sourcing Model: Our recruitment primarily works through direct sourcing. We do not accept resumes from recruitment agencies not on our preferred list. FIS is not responsible for fees related to resumes submitted through agencies. Please let us know if you have any further questions or if you are ready to apply. We look forward to hearing from you. Best regards, [Your Name] [Your Contact Information]