Jobs for Humanity is partnering with Teleperformance USA to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: Teleperformance USA

**Category: Customer Service/Support**  **Why Join Our Team** At Teleperformance, we work closely with the world's leading companies to enhance customer experience. We are a diverse team of skilled professionals, committed to delivering personalized solutions through various channels. We prioritize the uniqueness of each interaction to provide exceptional customer service. **Benefits of Working with Us** - We offer paid training to help you succeed in your role. - Competitive wages and a comprehensive benefits package, including medical, dental, vision, and 401k. - Enjoy paid time off for a healthy work-life balance. - Engage in employee wellness and engagement programs for your well-being. **Your Impact** As a customer service representative, you are an essential part of our team. You will be responsible for handling customer inquiries and finding innovative ways to address their needs. In this collaborative and inclusive environment, you will have the opportunity to interact with people from all walks of life. No two days will be the same, and as you grow in your role, you will discover endless possibilities for personal and professional development. **Your Responsibilities** - Connect with customers through phone, email, chat, or social media to address their questions or concerns. - Remain calm and attempt to de-escalate any issues that may arise. - Escalate interactions when necessary and appropriate. - Assist with requests for assistance and processing payments. - Maintain accurate records of all call-related information for reporting purposes. - Provide feedback on call-related issues. - Upsell products or services, if required. **What We're Looking For** - This position requires on-site work in Port St. Lucie, Florida. - High school diploma or equivalent is required. - IT/Network certifications or degrees are preferred. - Must be 18 years of age or older. - Proven call center experience is preferred. - Typing speed of 25 words per minute. - Proficiency in PC operation and navigation. - Ability to work independently. - Excellent verbal and written communication skills. - Ability to adapt to a fast-paced and constantly changing environment. - Strong listening skills. **Being a Part of Our Team** We are committed to providing a happy and supportive environment for our employees. When you join our team, you are valued and encouraged to learn, teach, and grow. We want you to feel motivated and proud to be part of our organization. That's why we invest in creating outstanding work experiences and offering endless opportunities for development. We prioritize your well-being and want you to always be your best. **To Apply** If you're interested in joining our team, please respond to this email with your resume attached. We look forward to hearing from you! **Teleperformance is an Equal Opportunity Employer**