Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If you identify with any of the following communities do not hesitate to register.

Company Name: FIS Global

Position Type:

Full time

Type Of Hire:

Experienced (relevant combination of work and education)

Education Desired:

General Equivalency Diploma

Travel Percentage:

0% Job Opportunity: Customer Support Representative We are looking for compassionate individuals to join our team as Customer Support Representatives. In this role, you will provide assistance and support to customers through phone, email, or instant message. We welcome applicants from all backgrounds, including elderly individuals, refugees, people with visible and invisible disabilities, LGBTQIA+ community, veterans, and more. Responsibilities: - Serve as the main point of contact for incoming customer inquiries, providing excellent and inclusive customer support. - Resolve a targeted percentage of customer inquiries, utilizing your problem-solving skills. - Use relevant tools and resources to troubleshoot and identify the root cause of customer problems. - Escalate more technical issues to the appropriate department when needed, ensuring timely resolution. - Document customer requests and maintain accurate records. - Update customer information with attention to detail and accuracy. - Provide guidance and mentoring to less experienced Customer Service Associates. - Meet job standards, including quality, adherence to schedule, and average handle time. Requirements: - High school diploma or General Equivalency Diploma (GED). - Basic knowledge of our products, services, and business operations. - Excellent customer service skills that prioritize customer satisfaction. - Strong verbal and written communication skills. - Proficiency in computer navigation and operation. - Ability to work both independently and collaboratively in a team environment. - Demonstrates effective people skills and sensitivity when interacting with others. - Previous experience in a call center or customer service-related job preferred. - Financial services experience is a plus. We are committed to protecting your privacy and the security of your personal information. For more information on our privacy practices, please visit our website. At FIS, we primarily hire through our direct sourcing model. We value diversity and inclusion and encourage applicants from all backgrounds to apply. We do not accept resumes from recruitment agencies that are not on our preferred supplier list. To apply for this position, please complete the online application form. We look forward to reviewing your application and welcoming you to our team! #pridepass --- Benefits of the Position: - Full-time employment opportunity with a stable company - Competitive salary and benefits package - Comprehensive training and support provided - Opportunity to work with a diverse and inclusive team How to Apply: To apply for this position, please click [here](insert link to application form).