Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team 
The coming influx of new retirees brings both opportunity and challenges that create a need for competitive solutions. As you compete for assets, how you service clients becomes the differentiator. FIS™ offers retirement services that link activities across the entire retirement life cycle so you can focus on your customers’ needs instead of business processes. The team support the complete Retirement hosted solution through multiple functions, and Application Support is one of them.
 

What you will be doing 

• Providing Application Support for Relius Platform. 
• Interacting With multiple customers hosted in ASP environment,
• Supports daily queue management, projects, migrations, upgrades, troubleshooting and maintenance. 
• Relius has tight SLA’s with clients to maintain their uptime, hence it is imperative that all the issues are handled with priority and clients uptime is maintained.

What you bring: 

• 3 to 5 Years of experience in application support based on Windows Servers
• Experience on Windows server and its components
• Exposure on Databases and executing basic queries (queries will be provided by DB team)
• Providing technical support to teams within the organization, and to external clients when required
• Managing tickets (JIRA/SNOW, etc) and ensuring comprehensive database of queries and resolutions is kept up to date.Maintaining and updating technical documents and procedures
• Take ownership of projects and deliver on it on time, keeping all stakeholders updated on status periodically
• Identifying and resolving technical issues.Managing coordination at a local and international level where required

What we offer you :

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A broad range of professional education and personal development opportunities
• Time to support charities and give back in your community