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Company Name: Booking

Job Title: Data Analyst, Global Customer Services

About Booking.com

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we make it easier for everyone to experience the world. 

With over 1.6 million room nights booked every day, accommodation represents the largest share of our business to date. Our mission is to deliver the best customer experience and the most varied selection of properties.

At Booking.com, we combine the best traits of a start-up with the resources of planet Earth’s  #1 accommodation website. We are working towards crafting the ultimate travel experience, building and improving phenomenal products for both travelers and the accommodation partners.

Role Overview: 

We are responsible for the design & delivery of services and products to offer customers the best selection of properties and rooms. Our products & services are available on the Web, Mobile and API platforms, and span over all aspects of Booking.com accommodation business – from getting inventory from partners to displaying rooms to our customers. Our focus area is to provide customers with the best selection of properties & rooms by understanding customer intent, getting more relevant properties and rooms, and using existing inventory as effectively as possible.

Key Job Responsibilities and Duties: 

As a Data Analyst you’ll work within an analytics team, and with collaborators throughout the company, to support data-driven decision making. You’ll spend your time translating business problems into data problems that you then solve with your expertise in wrangling data, running appropriate analyses, and communicating complex ideas to a range of collaborators. You’ll help us to unlock the power of our data by designing and maintaining key reports, metrics  and workflows to ensure the right information is available to the right people at the right time. Your focus will always be on business impact, with a strong bias towards pragmatism over precision. 

Role Qualifications and Requirements: 

• Work independently on data collection and preparation.
• Use past experience, and seek for help in complex scenarios, to translate business problems into data stories
• Maintain and drive key reports, metrics and workflows running within your scope.
• Be able to communicate results and outcomes clearly to collaborators based on your knowledge and experience.
• Communicate effectively, collaboratively and challenge constructively to create rapport and establish trust.
• Actively participate in business and/or analytics team activities and suggest ways of achieving objectives (standup, planning meeting, retrospectives)
• Network and proactively connect with craft peers beyond the team scope
• Use previous knowledge and experience on data analysis and visualization to answer business questions in the most efficient way
• Be familiar with the larger data ecosystem at Booking and how it relates to your data and the work you do.
• Collaborate and be open to giving and receiving feedback with peers and direct collaborators.
• Be flexible in adopting and proposing new approaches and expanding your technical competencies when a more efficient way presents itself.
• Get significant deep knowledge about the operational, tactical and strategic workings of the department. 
• Maintain a main focus on business and technical opportunities.

Benefits & perks: 

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. Our Total Rewards are aimed to make it easier for you to experience all that life has to offer so you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:

• Health, life, and disability insurance*
• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts for yourself, friends, and family, including automatic Genius Level 3 status and quarterly Booking.com wallet credit 
• Free access to online learning platforms, development and mentorship programs, and a complimentary Headspace membership
• On-site meals, coffee, and snacks, including healthy and vegan options, daily*
• An opportunity to give to a high scale, complex, world renowned product and see the real time impact of your work on millions of travellers worldwide.
• Be part of a truly international fast paced environment and performance driven culture.
• Various opportunities to grow technically and personally via side projects, hackathons, conferences and your involvement in the community.
• Headquarters located in one of the most dynamic cities in Europe: Amsterdam

Wellbeing & Inclusion at Booking.com: 

 Inclusion, Diversity, Belonging, Wellbeing and Volunteering (IDBWV) have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just create a unique workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

We will ensure that individuals with disabilities are provided reasonable adjustment to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.