Human Resources Manager
- Full-time
- Company: Spectrum
Company Description
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Company Name: Spectrum
Company Name: Spectrum
Job Description
JOB SUMMARY
What an exciting opportunity to join Charter Communications, a Fortune 100 company as part of the HR team supporting our Digital and Credit Services function in the Customer Operations organization. Customer Operations is responsible for ensuring a positive experience for more than 31 million residential and small-to-medium sized business (SMB) customers across 41 states.
The HR Manager will report directly to the Senior Director, Credit Services Fraud and will be responsible for providing tactical, strategic, and analytical partnership on a wide range of initiatives to support the Digital and Credit Services function. In addition, this role has Business Partner responsibilities for a client group. The HRM is responsible for following, implementing and overseeing human resources related initiatives in the areas of recruitment, employment, and employee relations.
MAJOR DUTIES AND RESPONSIBILITIES
Focus on service delivery in support of business leaders and employees, providing advice and recommendations.
Oversee all aspects of employee relations; ensure Company policies are administered fairly and consistently.
Design and develop reports, prepare analyses and make predictions based on data and analysis.
Monitor processes and ensure accurate maintenance of employee files and HRIS database.
Collaborate/communicate with team members and key stakeholders to understand their needs, provide status updates, propose solutions and gain alignment.
In partnership with our HR Center of Excellence (COEs), ensure HR processes are deployed flawlessly.
Partner with respective client group in order to understand the business challenges and to ensure effective and timely HR support.
Possess comprehensive knowledge of employee benefit programs, and oversee annual enrollment.
Participate in enterprise wide taskforce initiatives.
Perform other duties as requested.
Skills and Abilities Required
HR acumen and technical aptitude.
Ability to prioritize and organize multiple priorities, meet deadlines in a fast-paced, dynamic environment.
Ability to develop strong working relationships across the organization.
Strong project management and analytical skills.
Strong attention to detail.
Excellent oral and written communication skills with the ability to translate ideas and thoughts in written presentations.
Ability to deal with issues and subject matter in ways that requires considerable sensitivity, discretion, and judgment.
Strong PC skills and MS Office skills – Expert in Excel and PowerPoint.
Education
Bachelor’s degree in Human Resources or a related field
Work Experience
5+ Years of Human Resource Experience Required
HR Business Partner/Generalist Experience Preferred
HR Consulting Experience would be beneficial
WORKING CONDITIONS
Office environment
Limited travel required
What an exciting opportunity to join Charter Communications, a Fortune 100 company as part of the HR team supporting our Digital and Credit Services function in the Customer Operations organization. Customer Operations is responsible for ensuring a positive experience for more than 31 million residential and small-to-medium sized business (SMB) customers across 41 states.
The HR Manager will report directly to the Senior Director, Credit Services Fraud and will be responsible for providing tactical, strategic, and analytical partnership on a wide range of initiatives to support the Digital and Credit Services function. In addition, this role has Business Partner responsibilities for a client group. The HRM is responsible for following, implementing and overseeing human resources related initiatives in the areas of recruitment, employment, and employee relations.
MAJOR DUTIES AND RESPONSIBILITIES
Focus on service delivery in support of business leaders and employees, providing advice and recommendations.
Oversee all aspects of employee relations; ensure Company policies are administered fairly and consistently.
Design and develop reports, prepare analyses and make predictions based on data and analysis.
Monitor processes and ensure accurate maintenance of employee files and HRIS database.
Collaborate/communicate with team members and key stakeholders to understand their needs, provide status updates, propose solutions and gain alignment.
In partnership with our HR Center of Excellence (COEs), ensure HR processes are deployed flawlessly.
Partner with respective client group in order to understand the business challenges and to ensure effective and timely HR support.
Possess comprehensive knowledge of employee benefit programs, and oversee annual enrollment.
Participate in enterprise wide taskforce initiatives.
Perform other duties as requested.
Skills and Abilities Required
HR acumen and technical aptitude.
Ability to prioritize and organize multiple priorities, meet deadlines in a fast-paced, dynamic environment.
Ability to develop strong working relationships across the organization.
Strong project management and analytical skills.
Strong attention to detail.
Excellent oral and written communication skills with the ability to translate ideas and thoughts in written presentations.
Ability to deal with issues and subject matter in ways that requires considerable sensitivity, discretion, and judgment.
Strong PC skills and MS Office skills – Expert in Excel and PowerPoint.
Education
Bachelor’s degree in Human Resources or a related field
Work Experience
5+ Years of Human Resource Experience Required
HR Business Partner/Generalist Experience Preferred
HR Consulting Experience would be beneficial
WORKING CONDITIONS
Office environment
Limited travel required