Customer Service Agent - Merchant Team

  • Full-time
  • Remote: Yes
  • Company: Binance

Company Description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If you identify with any of the following communities do not hesitate to register.

Company Name: Binance

Job Description

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
Responsibilities:
    • As the frontline of the P2P market, you will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
    • Independently provide accurate information to resolve problems/issues that arise
    • Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
    • You will escalate issues to your team leader, managers, and other departments as required
    • Adhere to the Quality Assurance standards set
    • Adhere to and comply with the schedule set by the Team Leader
    • Assist in the preparation of other processes as and when assigned/required by the Team Leader
    • Display good team working attitude and behavior within the team and other departments in the company
Requirements:
    • 2-3 years experience in frontline customer support, preferably in the financial or service industry
    • Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
    • Both adaptable and resilient, able to operate in a quickly changing environment
    • Excellent verbal and written professional English and your respective native language skills
    • Great at multitasking, prioritizing, and managing time effectively.
    • You must have a fast internet connection (5mpbs broadband internet connection at least)
    • Knowledge or interest in blockchain/digital assets/fin-tech industry and being a Binance P2P user will be an added advantage. 
    • Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)
Working at Binance
• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
• Fast moving, challenging and unique business problems
• International work environment and flat organisation
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
Apply for this job
Privacy PolicyImprint