At Jellyfish we believe that our individual differences are our greatest assets. We are passionate about empowering every employee to reach their full potential and contribute their unique perspectives to our collaborative environment. We are an equal opportunity employer and firmly believe that a diverse and inclusive workforce drives innovation and leads to better solutions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other personal characteristics that make them who they are.

Jellyfish is a full service global digital agency, combining strategy, creative, data and media buying and planning expertise with technology under one integrated roof. With almost 2,000 Jellies across 38 offices worldwide, we are the unconventional global partner of the future. We understand both brand and activation. We ensure our clients reach, influence and connect with the right audiences and fans based on data that reveals the insights to provide exceptional creative solutions across any platform. In short, we create and deliver culturally relevant creativity that cuts through the clutter and sets hearts (and feeds) on fire. As part of the Brandtech Group we're at the forefront of the deployment of GenAI tools across every aspect of what we do and in PencilPro we have the world's No 1 generative AI platform, revolutionising the process of creative production, distribution and performance prediction. Fast Company Most Innovative Companies 2024.

Our CoE's will expand in 2025 to support all C&E activity across all US Clients enabling us to continue to deliver against our client roster to be competitive without compromising on our creative output. We are looking for top-tier talented individuals based in Mexico City to join our teams and continue to evolve our collective global community.

Reporting to the US Head of Language Services, you will have an impact on our Language Services Team, within our Creative and Experience Capability.

As a Senior Language Services Manager, you will be responsible for managing, localisation and copy validation language services projects including planning and delivery, working collaboratively with your account management, planning, creative & production team colleagues, and our pool of freelance linguists and writers. You’ll own – and be accountable for – each transcreation project from the point of project setup, driving it through to successful execution, ensuring that we produce the highest quality of localised content, all on time and within budget.

Your primary responsibilities will include:

• Work on localisation or copy validation projects serving as primary contact between suppliers, our teams and end client with ultimate goal of ensuring customer satisfaction, and maintaining positive working relationships
• Inter-connected working with your own team members and with colleagues across the teams, assisting with any transcreation tasks, projects and contributing your knowledge of language
• Analyse client information and full campaign briefs, schedules and defining the transcreation / or localization approach
• Accountable for project status, ensuring transcreation quality and service always meet expectations. Quality Assurance of all projects delivered to client
• Identify new strategies and workflows for your account for continued improvement and reporting these to account or LS Lead as applicable
• Attend client and internal meetings to discuss projects briefs / requirements
• Collaborating with team members, client management and production team with a client-centric approach
• Maintain Language Services standards, methodologies and best practices across the agency
• Management of multilingual operation process including multilingual talent management, TMS and Language AI technologies

• BA in Translation, Localization or similar language qualification or experience
• Spanish and English proficiency.
• 6+ years of experience in a transcreation project / account management role
• You've used Computer Assisted Translation (CAT) tools and project management tools and language industry technologies 
• Expertise in language automation workflows, including traditional Machine Translation and AI driven localisation, and post AI editing and validation
• Identify details specific to you from general campaign briefs
• You know how to prioritise tasks.
• You love getting to know your clients, developing long-lasting relationships and adding value to their business
• Be a trusted colleague who inspires confidence in the successful delivery of the project
• Proven experience as senior member of Language services team

Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.

Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.

💰 Reward: You'll receive a loyalty salary increase on your Jellyfish anniversary in addition to joining our discretionary annual bonus scheme.

💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.

📈 Growth, Your Way: Grow your career with one paid day each month for self-development and access to LinkedIn Learning with unlimited online courses.

🏥 Health Insurance: We provide a private health insurance policy that includes visual and dental plan coverage.

Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to [email protected].

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