At JB Hi-Fi, we’re more than just one of New Zealand’s most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices. 

We offer unbeatable value, world-class brands and exceptional customer service across our growing store network, online, and in our commercial division, JB Hi-Fi Business.  

JB Hi-Fi is the perfect place to power your career, and we’re excited to hear from you. 

Why join JB Hi-Fi? 

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.  
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success. 
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi, The Good Guys and E&S Trading in Australia). 
• Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions. 
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles. 
• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families. 
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community. 
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle. 

The position of Sales Coordinator is primarily responsible for supporting our Insurance partners claims needs and national team of Account Managers on a day to day basis. Sales Coordinators require exceptional attention to detail, ability prioritise the work provided in a high paced work environment and the confidence to make decisions for the benefit of the company, client and respective Account Manager.

Key responsibilities include, but are not limited to: 

• Act as a key point of contact for customers and account managers
• Provide exceptional customer service via phone and email
• Process sales orders within SLA’s as required to meet/exceed budgets for the national business
• Liaise with internal and external stake holders
• Proactively ensure backorders are under control and invoices regularly followed-up
• Monitor open orders and adjust as required
• Assist with the creation of products in the system
• Work collaboratively within the national store and wider network

• Experience working in administration / sales processing role
• Proficiency with MS Office
• Confident, energetic, and self-motivated individual
• Excellent customer service skills
• Strong interpersonal skills
• A high degree of accuracy in data entry and strong attention to detail
• A high level of numeracy skills and proficiency with Microsoft Excel
• Strong organisational skills and dedication to follow through
• A good knowledge of JB’s product range

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential. 

JB Hi-Fi Limited is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!