Customer Relations Specialist – Christchurch

  • 438 Selwyn Street, Addington, Christchurch 8024, New Zealand
  • Full-time

Company Description

JDE is a subsidiary JDE Peet’s, the world's leading pure-play coffee and tea company, headquartered in the Netherlands. For more than 265 years, JDE has been inspired by the belief that it’s amazing what can happen over a cup of coffee. Today, JDE unleashes the possibilities of coffee and tea in more than 100 countries, through a portfolio of over 50 brands including Moccona, L’OR, Harris, Hummingbird, Bell Tea, Jacobs, Jed’s, Pickwick and more. 
What’s it like to work at JDE?
We are proud of our passionate, driven associates that challenge the status quo and pursue mastery in everything they do. Our goal is simple and ambitious – JDE: A coffee & tea for every cup.
At JDE, we're Made to Stand Out. Every day we are progressive in outlook, ambitious in nature, resourceful in action and decisive in approach, bringing coffee and tea moments to everyone around the world.
 

Job Description

Our Customer Relations Specialist provides a complete order process and customer service facility to all of our JDE customers (internal and external). In this role you will ensure that all order and delivery issues are promptly resolved in order to maintain the highest level of customer service at all times by:

  • Processing customer orders according to targets
  • Ensuring the number of end user customers are on target
  • Handling calls and enquiries daily according to the defined target

Your responsibilities will include: 

  • Customer Service (email, phone, walk in, eCom platform) 
  • Processing orders in SAP 
  • Data Entry and Reporting 
  • Liaising with couriers, caterers etc 
  • Supporting Operations and Sales Teams
  • Picking and packing orders as needed

Qualifications

If you have the courage and confidence to venture into new cultures & territories, and you're brimming with an entrepreneurial spirit and a drive to succeed, you’ll fit right in at JDE. We roll up our sleeves, pitch in, and get our hands dirty to break new ground. Committed to playing at our best, we think bigger and move faster, always rising to the challenge that matters most and celebrating the wins that count.
For this role as a Customer Relations Specialist, we’re looking for someone who has the following skills and experience:

  • Flexible, adaptable and capable of working at pace 
  • Open to change and trying new things
  • Accurate and strong attention to detail 
  • Be able to work under pressure and remain calm, managing multiple things at once 
  • Tech savvy - be able to keep up with phones ringing, emails coming in and Teams Chats
  • Articulate - strong communication skills are essential

Additional Information

At JDE, in addition to a competitive salary, we offer a wide range of benefits tailored to your needs:

  • Training & Support from a fun and high performing team 
  • Lots of Coffee and tea

If you think you're up for a new challenge just like this, please grab a cuppa, brush up your CV and apply now (it's really easy, we promise). Should you have any specific questions, you're welcome to call Ali Barfoot for a virtual coffee on +61 2 9551 3423
 

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