JDE Professional are the B2B division of Jacobs Douwe Egberts. We are reaching consumers when they are out of home – whether at work, in university, in care, in an airport or in a hotel – we strengthen the core purpose of our company: to bring a coffee to every cup believing in that.

Headquartered in Amsterdam, JDE Professional comprises 2900 associates across the world, who are responsible for growing profitable business in commercial and non-commercial customer segments. 

Together we bring our customers a full Solution for all their hot drinks needs from powerhouse brands such as Gevalia, Friele, LÓr, Jacobs and Douwe Egberts.  We provide coffee for all occasions, in all categories, as well as tea, coffee machines, technical and accessories.

We are ready to step up on digital therefore, we are looking for a Nordic Digital Services Specialist to our online marketing team to convert, introduce and engage our customers to our e-Services (self-service) platform.

Primary tasks:

• Manage the daily operation of the e-Services platform.
• Design and deliver the implementation roadmap for the e-Services platform.
• Generate commitment to process change from internal cross-functional stakeholders
• Design and deliver internal training programmes on e-Services functionality for cross functional teams
• Optimize customer conversion to use of e-Services.
• Work closely with Global Digital team to further drive digital roadmap within the Professional division
• Educate, inspire and champion digital thinking into the local organization.  Develop and deliver local training as appropriate.

As part of the onboarding, travelling to Holland is expected.

• University degree, preferably in a digital subject
• 4+ years’ experience in digital or e-commerce or online lead generation
• Knowledge of the end to end IT processes associated with online customer
• Experience of running Content Management System
• Experience in planning and executing digital transformation programmes
• Technologically savvy 
• Fluency in Norwegian or Swedish and English
• Experience with customer self service platforms

https://www.jdeprofessional.se/

https://www.jdeprofessional.dk/